November 19, 2024

Shopoff Realty Investments, LP

Irvine

IT Support Specialist

Shopoff Realty Investments is looking for the absolute best and brightest to join our team of dedicated professionals as an IT Support Specialist at our home office in Irvine, California.

What you will do:

The IT Support Specialist will provide optimal support of all department’s Information Technology needs as required in order to carry out the strategic and operational plans of the company. This position will be integral in maintaining computer hardware and software systems, using diagnostic tools to perform a broad range of equipment maintenance and repair. This position is also responsible for installing new programs, managing updates and providing technical support.

Job Responsibilities:

Assists in supporting the needs of the organization by responding to and assisting in the resolution of assigned IT Service Tickets.

Assisting and resolving technical issues with hardware or software systems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources.

Installs, assembles and configures computers, monitors and peripherals (printers, scanners, related hardware).

Installation and support of desktop and server software, installation and repairs as needed to hardware and peripherals.

Install, configure and tests of updates, upgrade to systems hardware/software, and ensure compatibility for computer workstations and networks.

Maintains an inventory of hardware assets, installed software, and manages software licensing.

Administers user accounts and verification of security access levels.

Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements.

Follow-through on tasks/projects until completion and consistently keep customers informed on status.

Help create and maintain end user/IT documentation, procedures and policies.

Other duties as assigned.

What we need:

Associate’s degree in a computer related field a plus (recent work experience providing end user technical support may be substituted in lieu of degree).

2 years of experience in a computer support role with knowledge of computing hardware, software, and desktop implementation/support preferred.

A+ Certification as a Microsoft Certified Desktop Support Technician a plus.

Experience with Microsoft 365 required; Experience with Power Automate a plus.

Qualifications:

Thorough understanding of Microsoft Operating systems and Microsoft Office 365.

Exceptional verbal and written communication

Excellent Customer Services Skills

You’ll love this job if you are/have:

Strong attention to detail

Extremely Organized, sets priorities, meets deadlines

Ability to Multi-task

Time Management

Accountability and Integrity

Strong problem-solving/root cause analysis skills

Proactive in anticipating and resolving problems.

High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.

Still Undecided?

Shopoff is a great place to work. Here are some of the reasons that our employees vote for us as a Top Workplace:

Voted 2023 & 2022 Best Places to Work by the Orange County Business Journal and Best Companies Group.

Exceptional company culture that encourages innovation and empowers all team members to act as leaders by providing the opportunities, training, and tools critical to achieving a successful and meaningful career.

Industry-leading compensation and benefits package including Gold and Platinum Medical Plan options, flexible spending accounts for medical and dependent care reimbursement, 401(k) with company match and company provided life insurance.

A world-class work environment with potential for long-term growth and advancement in the industry, paid professional memberships and professional activities (conferences and workshops) and a tuition and certification reimbursement program.

Paid holidays and generous vacation time; summer hours from June - August (office closes at 3 p.m. each Friday with full pay for the day).

Shopoff Realty Investments (SRI) is a real estate investment firm specializing in offering qualified clients diversified investment opportunities that can be used to create a customized portfolio consistent with their unique financial profiles and goals. For three decades, SRI has built an industry leading reputation for integrity, diligence, and vision. SRI creates value for its investors utilizing its expertise in all facets of real estate including acquisition, entitlement and development of commercial, multi-family and residential properties.

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, genetic information, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at hr@shopoff.com or via telephone at +1 949-417-1396.