November 5, 2024

Dean Warehouse Services

Warwick

FULL TIME

IT Support Specialist

Job Title: IT Support Specialist
A large 46 year old nationally recognized Rhode Island based company is looking for an exceptional candidate to serve its customers with world class services through its implementation of IT systems.
Under the leadership of the Information Technology Director, the candidate will have the opportunity to be involved with each facet of our 100% internal IT systems.
The IT Support Specialist will support our internal team members by providing excellent written, verbal, and technical support for all related systems and equipment.
Responsibilities:

Technical Support:
Provide timely and effective technical support to users via phone, email, or in-person for all facilities in all locations.
Troubleshoot and resolve hardware and software issues (our WMS Synapse platform), including computer systems, networks, printers, and other peripherals.
Install, configure, and maintain computer systems like Windows and software office, WMS Synapse, Outlook, etc.
Perform routine maintenance tasks, such as software updates and system backups.
Network Administration:
Manage and maintain computer networks, including routers, switches, and firewalls.
Monitor network performance and troubleshoot connectivity issues.
Implement network security measures to protect sensitive data.
User Support:
Assist users with account setup, password resets, and other basic IT tasks.
Provide training and documentation to users on new technologies and processes.
Respond to user inquiries and resolve issues promptly and professionally.
Problem Solving:
Diagnose and troubleshoot complex technical problems.
Identify and implement solutions to prevent future issues.
Escalate complex issues to higher-level support teams as needed.

Qualifications:

Strong technical knowledge of computer hardware and software like Windows 10 & 11, Basic knowledge on Active Directory and Office 365.
Experience with network administration and troubleshooting on Access Point.
Basic knowledge on RF Scanners.
Excellent problem-solving and communication skills.
Strong customer service skills.
Relevant IT degrees or certifications are often preferred.

Additional Considerations:

Experience Level: 2-4 years’ experience in IT support or Helpdesk.
Industry-Specific Knowledge: Is a plus if the candidate has knowledge on Warehousing, WMS solutions, VPN, RF scanners (settings and troubleshooting) and Access Points.

Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits: