November 19, 2024

Pella

Charlotte

FULL TIME

Installation Manager

Pella Carolina, Inc. is looking for a Installation Manager to join our Charlotte team. We are seeking confident, enthusiastic team players who thrive on a challenge and are very strong detail-oriented to join our team.

SUMMARY
Ensure customer satisfaction and branch profitability while managing installation segment resources.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

Supervise Project Coordinator team.
Supervise sub-contracted installation crews when needed.
Maintain adequate staffing of support staff and installation crews.
Perform order verifications as needed for scheduled installation jobs for orderable dimensions and special needs.
Perform routine job site inspections per installation guidelines.
Follow-up with customers after installation is completed. Trouble-shoot problem jobs and create action plans for recovery. Follow recovery plans to completion.
Enforcement of recovery procedures.
Track & assist with collecting outstanding Accounts Receivable.
Interact with Operations and Sales personnel to resolve job-related problems when needed.
Strives to achieve the corporate goal of Customer Satisfaction, while making it easy for customers to do business with the company and promoting market share growth.
Track & hold team accountable for installation metrics of 1ˢᵗ time completion, reasons not completed, installation lead time, installation gross margin, and crew productivity.
Other duties may be assigned as determined necessary by Management.

QUALIFICATIONS:

College Degree preferred, High School Diploma or equivalent required.
Two years of general carpentry, window/door, or housing industry experience required.
Three to five years of supervisory experience as a window installation manager or equivalent.
Superior computer skills needed. Excellent verbal and written language skills needed.
Ability to present information, gather information and respond to questions from customers, managers, and co-workers.
Able to multi-task and set priorities. Strong organizational skills required.
Ability to problem solve daily. Self-discipline and self-initiating abilities required.
Excellent basic math skills including measurements, dimensions or windows, size of glass, square footage, discounts, percentages, billing, and credit, etc. required.
Basic understanding of construction blueprints required.

PHYSICAL DEMANDS:
While performing the duties of this position, the employee is regularly required to stand, walk, stoop, kneel, crouch, twist, turn or crawl. The employee must regularly lift and or move 100+ lbs. when moving window products and hardware. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company labels, forms, and other documents as well as the computer.
Benefits

Competitive Compensation
401k/ 401K Matching- 50% up to 6% after 1 year of employment
Profit Sharing
Insurance (Medical, Dental, Vision)- the first of the month after 30 days of employment
Life Insurance
9 Paid Holidays
Vacation/PTO
Referral Program
Tuition Reimbursement