Job Opportunities in United States

The Company
Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: Merchant Solutions Specialist Pay Pal currently seeks a hard-working and motivated Sales Specialist to join the Small Business Pay Pal team. The online and offline merchant solutions that we offer help empower small and medium businesses with the means to accept an increasingly wide range of payments from their customers. We are looking for a candidate with a history of exceeding expectations and positively separating themselves from the competition. The ideal candidate is capable of efficiently balancing a large volume of inbound contacts from new merchants with consistent follow-up of existing merchants until their payment solutions are integrated. This candidate must be able to effectively communicate, identify and solve problems, and provide confident product recommendations in a fast-paced environment.
Job Description:
Responsibilities:

• Receive a high volume of inbound contacts from merchants who have a payments need or require assistance
• Consistently follow up with in-flight opportunities until products are “live-to-site”
• Develop exceptional relationships with business owners by quickly building rapport and developing trust to understand their specific challenges
• Be an expert in the suite of merchant solutions Pay Pal offers, and be able to identify which solutions solve the merchant’s needs
• Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections
• Understand quickly which sales opportunities to close internally and which to send to specialists in another area
• Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
• Meet and exceed established productivity goals
• Utilize Salesforce to log, track, and maintain customer records
• Collect and share merchant insights with Marketing, Product, and other departments

Qualifications:

• Bachelor’s degree required
• A track record of success in over-achieving vs. goals or quotas
• Superb interpersonal skills and the ability to build relationships and trust quickly over phone and chat
• Is passionate about helping small business, and loves to work with business owners on phone and chat
• Highly competitive with a fire burning inside
• Top notch listening and communication skills, both verbal and written
• Self-motivated with a tenacious drive to be number 1
• Self-starter; strong work ethic; eager to crush sales goals
• Demonstrated proactive approaches to problem-solving in order to close the business
• Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team

Pay Pal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national hourly pay range for this role is $27 to
For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:
At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx


Commitment to Diversity and Inclusion
Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at Pay Pal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
As part of Pay Pal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx


to view the notice.