November 14, 2024

Hoshino Resorts RISONARE Guam

Tamuning

PART TIME

Housekeeping Admin Clerk

JOB SUMMARY
The Administrative Assistant for Housekeeping is a pivotal role in ensuring an efficient operation of the housekeeping department. This position involves coordinating tasks, facilitating communication, and overseeing various administrative responsibilities.
EXPECTED WORK HOURS: 7:00AM TO 3:00PM
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ø Answering telephone calls made to the Housekeeping Department. Takes down telephone messages and ensures message is passed on to concerned employee.
Ø Communicating with each floor supervisor and team leader regarding departures, cleaning status, room moves, discrepancies, no-show’s, VIP arrivals, and guest and employee requests.
Ø Maintaining all logs in the housekeeping department, including but not limited to: Employee key cards, phones, and deep cleans.
Ø Creating time sheets, Track Employee attendance, issue late / absent forms and finds alternate worker for employees who call-in sick or no call for work. Ensures Absence and Lateness Reports are completed for employees with irregular attendance.
Ø Complete the Administrative assistant checklist and hand it to the housekeeping manager.
Ø Generate HMS (property management system), and HMS reports essential for creating and assigning housekeeping assignments and tasks.
Ø Coordinating with respective departments internally and externally, Front Office and Concierge reports, Reservations’ Updates on Room Assignments, and Housekeeping Supervisors’/checkers’ room discrepancy reports. Review and communicate out-of-order and out-of-service room reports and follow up on status accordingly. Communicate with the front desk on any room discrepancies and pending departures.
Ø Complete next-day housekeeping schedule and adjust staffing according to occupancy levels.
Ø Communicate and follow up with the laundry services on special requests, guest priorities and hotel linens and towels.
Ø Prepare all housekeeping logs and sign-out sheets in relations to special project and cleaning assignments with accurate dates and ensure colleagues fill them out correctly.
Ø Ensure all arrivals have been assigned and follow up with room attendants on the status of the rooms.
Ø Follow up on guest requests through the HMS system and ensure calls are completed promptly within 10 minutes.
Ø Assign rooms for deep cleaning, shampooing, and special projects. Log service dates on housekeeping office boards.
Ø Prioritize the cleaning of arrivals, queue rooms, and VIPs in the HMS system for room attendants.
Ø Manage rooms on Do Not Disturb status and follow up with guests accordingly.
Ø Monitors and reports the maintenance requirements for all Housekeeping Equipment.
Ø Issues out employee uniforms for new hires or for uniform replacement.
Ø Responsible for the inventory of uniforms.
Ø Responsible for updating room status report in the HMS.
Ø Reminds concerned staff compliance with follow ups made by other departments.
Job Type: Part-time
Pay: $9.78 - $9.88 per hour
Benefits: