Job Opportunities in United States
November 15, 2024
Hoshino Resorts RISONARE Guam
Tamuning
FULL TIME & PART TIME
Front Office Agent
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Perform night audit duties as needed
- Maintain cleanliness and organization at the front desk area
- Operate phone systems and handle calls with proper phone etiquette
- Collaborate with other hotel departments to ensure guest satisfaction
- Multilingual skills are a plus, as you may need to assist non-English speaking guests
Experience:
- Previous experience in hospitality management or front desk operations is preferred
- Familiarity with hotel management software is a plus
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to remain calm and composed in high-pressure situations
- Attention to detail and accuracy
We offer competitive pay rates and opportunities for career growth within our organization. If you are looking for a dynamic role in the hospitality industry, please submit your application today.
Job Types: Full-time, Part-time
Benefits:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Perform night audit duties as needed
- Maintain cleanliness and organization at the front desk area
- Operate phone systems and handle calls with proper phone etiquette
- Collaborate with other hotel departments to ensure guest satisfaction
- Multilingual skills are a plus, as you may need to assist non-English speaking guests
Experience:
- Previous experience in hospitality management or front desk operations is preferred
- Familiarity with hotel management software is a plus
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to remain calm and composed in high-pressure situations
- Attention to detail and accuracy
We offer competitive pay rates and opportunities for career growth within our organization. If you are looking for a dynamic role in the hospitality industry, please submit your application today.
Job Types: Full-time, Part-time
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
- Phone etiquette: 1 year (Required)
- Customer service: 1 year (Required)
- English (Required)
- Tamuning, GU 96913: Relocate before starting work (Required)
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