November 5, 2024

Mecklenburg County

Health Program Supervisor

Health Program Supervisor
“Follow your calling, Find your career”

Salary Range: $61,844.44 - $81,170.82

This is an exempt (salaried) position
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

About Us
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”.

Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.
POSITION SUMMARY
This position is an integral member of the Health Department Total Quality Team. The position will be responsible for designing, implementing and maintaining health-department wide compliance. Incumbent will be responsible for the ongoing enhancement, implementation and monitoring of a continuous system for meeting and maintaining accreditation-required policies, standards and benchmarks. This position will coordinate policy reviews and ensure that all departmental policies are reviewed and updated annually. Furthermore, this position will collaborate with all non-medical Program Director(s) to ensure compliance processes meet professional, accreditation, licensing and operational standards, with the goal of enhancing service delivery and minimize risk. Additionally, serves as the Civil Rights/504 Coordinator and the Limited English Proficiency Coordinator.

POSITION SPECIFIC INFORMATION
This position is a partner within the Total Quality (TQ) team working in collaboration with the Quality Improvement Coordinator in guiding continuous total quality management health wide as well as the Practice & Standards Coordinator in guiding Quality Assurance practice and Standards system wide. Position is supported by Senior Quality & Training Specialists. Position reports to the Senior TQ Health Manager.

Essential Functions:
Design, implement and maintain a continuous system for meeting and maintaining accreditation-required policies, standards and benchmarks.
Coordinate policy reviews and ensure that all departmental policies are reviewed and updated annually
Collaborate with all non-medical Program Director(s) to ensure audit processes meet professional, accreditation, licensing and operational standards, with the goal of enhancing service delivery and minimize risk.
Serve as LEP (Limited English Proficiency) Coordinator
Knowledge of rules and regulations that govern Public Health programs
Serve as back-up Complaint Coordinator(s) for department
Participates in MCPH response activities as needed.
Always conducts business in an ethical manner while maintaining a high level of professionalism and confidentiality.
Strategic thinking and planning abilities; ability to anticipate/recognize/investigate/analyze changing external factors; plan and react accordingly.
Experience working with internal and external customers and creating and presenting strategic initiatives, business plans, performance data and informational updates to diverse audiences
Proficient in Microsoft Office with advanced Excel skills
Experience with data analysis and visualization
Experience in developing and providing training to adult learners
Experience with navigating electronic health records and other data management systems including use of respective reporting features

MINIMUM QUALIFICATIONS
Experience: Minimum of four years of public health, healthcare and/or related experience

Education: Bachelor’s degree in public health or a field related to the program area, such as Nutrition, Public Administration, Social Work, Emergency Preparedness, Health Administration, or a related field.
Equivalent Experience for Education Accepted? Yes

Licenses and Certifications: Valid North Carolina or South Carolina driver’s license.
Ability to obtain and maintain a County Operator’s Permit.

PREFERRED QUALIFICATIONS
Public Health, Risk Management, and or Compliance experience in healthcare setting.
Masters’ degree preferred.
Nursing experience is a plus.
Prior public health experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:

Principles and practices of public health
Organizational Development/Project Management/ Policy development experience

Skilled in:

Using a computer and applicable software applications;

Abilities:

Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Collaboration – Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.