September 27, 2024

ComPsych Corporation

FULL TIME

Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

About Com Psych:

Com Psych® Corporation is the world’s largest provider of mental health services and Guidance Resources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, Com Psych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our Guidance Resources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose Com Psych for their mental health needs.

Job Summary:

Remote Guidance Consultants provide support to diverse global EAP clients on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

Primary Responsibilities:

Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
Provide remote crisis stabilization to at-risk clients
Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
Educate clients about resources, eligibility, and services with a positive and professional approach
Maintain complete and accurate documentation of cases within our proprietary database
Other duties as assigned

Job Qualifications:

Master's degree in Social Work, Counseling, or Psychology required
Exceptional communication skills, with strong focus on customer service
Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise

Benefits and Perks:

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

EEO

Com Psych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. Com Psych Corporation maintains a drug free workplace.