Geek Squad In-Home Installation Technician- West Des Moines

September 13, 2024

Best Buy

West Des Moines

FULL TIME

As an In-Home Installation and Health Technician, you’ll be responsible for the delivery, installation, integration and troubleshooting for basic, complex, and advanced consumer electronics products such as home theater, computing, smart home, health technology and networking. This role also requires technical expertise in health device installation and support including all appropriate HIPAA and health-related requirements. Outside of delivery and installation, you’ll find the right solutions for customers’ lifestyles and technology needs based on interactions within the home. This role requires partnership and indirect leadership with other Agents, service partners, retail employees, and supply chain employees. Internally, we refer to this role as a Consumer Electronic Double Agent.

What you’ll do

Provide a seamless customer experience by advising and fulfilling lifestyle recommendations regarding products, services and content
Provide a variety of fulfillment duties including delivery, installation, integration, networking, and troubleshooting consumer electronics devices
Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations
Provide support to in-store agents, car electronic installation and repair agents
Take the lead on two-person jobs and perform other work alone
Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Basic qualifications

Must be at least 21 years old
Current, valid driver’s license
Have and maintain a driving record which meets Best Buy safety standards
Ability to acquire and maintain any state or local licensing, as required to perform job effectively within 90 days of hire
Ability to acquire any health-related certifications (e.g., HIPAA), as required to perform the job effectively within 90 days of hire
Ability to lift weight up to 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team with or without reasonable accommodation, and between 150-250 pounds as part of a team with support tools such as harnesses or lifts
2 years of consumer electronics delivery, installation, integration and troubleshooting experience
1 year of customer service experience

Preferred qualifications

1 year of experience in installation, integration and troubleshooting of advanced or complex consumer electronics products

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

Competitive pay
Generous employee discount
Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

We regret to inform you that this job opportunity is no longer available