November 16, 2024

Acento Real Estate Partners

Alexandria

FULL TIME

Floating Leasing Agent

Our own people say it... Acento Real Estate Partners is officially a GREAT PLACE TO WORK! You can see it yourself before even applying... Check us out!

Our mission is to provide best-in-class service to multi-family communities located in Hispanic Markets and in the Workforce Housing space. Acento Real Estate Partners embrace diversity in our workforce, resident, and client base to help us strengthen our specialized business practices.

We are growing and have an immediate opportunity for a Floating Leasing Agent covering the area of Virginia.

SUMMARY
The Floating Leasing Agent is a challenging position that uses both sales and exceptional customer service to make a genuine impact on people’s lives.

The floating leasing Agent serves to:
(i) provide support during the due diligence period in the takeover of new apartment complexes and
(ii) the day-to-day leasing operations of the property that he/she is assigned, is responsible for assisting with all leasing duties related to the property, including maximizing occupancy, scheduling appointments, securing rentals, monitor and improve customer service with our residents and promoting resident retention

PRIMARY RESPONSIBILITIES
You will be responsible for the leasing of apartment homes, marketing, and administrative duties, in addition to creating an outstanding resident experience at our communities. You will work on a rotating schedule including weekends.
As our brand ambassador, you will use your energetic, detail-oriented, and customer service focus to promote our brand as the best place to live and thrive. As we acquire assets you will also be involved in conducting file audit during the due diligence period in the takeover of new apartment complexes

General support to portfolio will include:

Leasing

Conduct file audits at any assigned property
Training leasing consultants on a needed basis shadowing them to make sure they are operating according to Acento policies.
Conduct tours of the grounds of the community and show apartments to prospective residents
Sell the community over the phone/internet to convert leads to on-site tours
Greet all individuals that enter the leasing office in a friendly and professional manner
Maintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local community
Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
Represent the company in a professional manner at all times

Customer Service

Develop and maintain professional relationships with prospective and current residents
Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
Handle resident calls and in-person concerns
Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws
Administrative
Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
Accept rental payments
Facilitate the move-in and move-out process
General clerical assistance including answering phones, taking messages, filing, etc.
General support during Due Diligence process:
- Conduct lease audit during the due diligence period in the takeover process
- Support the walk of units during the due diligence period
- Support acquisitions and onboarding team with administrative and operational tasks.

What you will bring along
Two (2) years of leasing experience in property management is required, or the equivalent combination of education and experience. Experience with Affordable, Section-8, HAP housing programs is a plus. Experience with Real Page Conventional & Marketing Suite products preferred. Proficient in Word, Excel, and Outlook.

We offer a competitive salary and employee benefits package.
Small team environment with plenty of growth potential in our rapidly growing organization.
Acento is proud to be a Maryland Green Registry Member for our sustainable practices in our properties and commitment to continually improving our environmental performance.

We offer a competitive salary and employee benefits package which includes: