November 6, 2024

Family Building Blocks

Salem

FULL TIME

Family Intake Coordinator Bilingual Spanish/English

Family Intake Coordinator
Family Building Blocks in Salem, OR is seeking a full-time Bilingual Spanish/English Family Intake Coordinator.
The Family Intake Coordinator oversees and coordinates referrals that come to Family Building Blocks. They will follow up on New Baby Questionnaires (NBQs) completed in hospitals and by community partners, as well as connect with parents who self-refer to receive FBB services. This role serves as a welcoming and positive liaison for families, establishing rapport through regular phone contact, and helps families navigate community resources to support a safe and nurturing home environment for their children. The Family Intake Coordinator is an essential member of FBB's screening and intake team.

This position works with a diverse population facing significant life stresses and requires discretion when handling confidential and sensitive information. Contacts are numerous and frequent with individuals and groups outside the organization, including co-workers, families, service providers, and other community partners.
About Family Building Blocks
Family Building Blocks is a non-profit organization that serves children and families with the mission to keep children safe and families together. Our values reflect the services we provide and the culture we embrace for our staff. We strive for equity and celebrate diversity. We are collaborative and ambitious. We emphasize strengths and assume positive intent. We honor vulnerability and courage. We respect the unique personhood of each child. We believe in the power of a securely attached family. We are family-centered, caring, and supportive. We express gratitude for our community's generosity. We offer optimism and hope.

Our Rock Star employees are the most valuable asset we have in supporting our mission. In return for their hard work and dedication, we offer competitive pay and generous benefits. Our dedicated and loving employees also enjoy working and thriving in a positive, collaborative, and supportive work environment where we strongly support work-life balance. We also create opportunities for professional growth and participate in team self-care practices and challenges, plus occasional festive and creative competitions.
What we offer

Starting at $20.47- $21.69 per hour with included bilingual English/Spanish differential pay
Employer-paid Medical and Dental insurance with buy-up options
Employer-paid basic group life insurance
401k options with 4% annual match
Discounted fitness center/gym memberships
Alternative care supplemental benefits (Chiropractic, Acupuncture, Massage Therapy & Naturopathic)
Generous paid time off (192 hours per year)
Personal Hours paid time off
Inclement weather paid time off
Paid holidays
Discounted cell phone plans

Essential Duties and Responsibilities
Screening and Intake

Serves as point of contact and service navigator for families making inquiries about FBB services.
Facilitate common language about FBB services within all of the staff that support FBB waiting lists and assisting in unifying tools used (ie. closing letters, ways to engage)
Follows proper protocol related to sharing confidential information about clients.
Provides professional and respectful client and customer service.
Acts as a team member which includes active participation, working well with others, and supporting team efforts.
As a member of FBB's intake team, assist as needed with screening and intake processes.

Connecting Families

Delivers respectful and immediate support to families in crisis using a strengths-based approach.
Completes initial phone calls to families referred to FBB, to learn about their needs and connect them to the program that will best fit their needs and interests.
Maintains regular contact with families until they are connected with an agency for ongoing support.
Attend community events and resource fairs to share information about Family Building Blocks
Serves as the initial point of contact and service navigator for families, to learn about their needs and connect them to the program that will best fit their needs and interest.

Data entry

Ensures that family's information is accurately entered in the database and that systems and processes are being followed.
Develops strategies, processes, and documents that support the work.

Volunteer & Intern Support

Supports the work of FBB volunteers and interns as an integral part of program services.
Provides learning opportunities for volunteers and interns while participating in program services.
Acknowledges their efforts by participating in recognition events and sharing their accomplishments.

Minimum Education and Experience

One year of professional experience with home visiting and/or early childhood programs.
Knowledge of infant and child development and parent-child attachment.
Demonstrated experience working with at-risk and diverse populations.
Experience establishing collaborative relationships with community partner organizations.
Bilingual Spanish/English.
Strong commitment to Family Building Blocks mission and values serving children and families as well as staff.
Ability to work effectively in a team environment and promoting positive, forward thinking, and a strength-based culture.
Experience working and providing support to high risk families while adhering to program policies and standards.
Must maintain high degree of professionalism and sensitivity to confidentiality rights of families and employees.
Experience in providing services to culturally diverse communities/families
Possess strong organizational, time management, and recordkeeping skills.
Strong computer skills, to include use of internet, email, databases, and data entry (Microsoft Office) and the ability to learn new programs required for the position.
Supports multiculturalism by treating all people with dignity and respect and not engaging in discriminatory behavior.
Strong commitment to Family Building Blocks mission and values serving children and families as well as staff.
Support Family Building Blocks established safety policies and procedures toward a safe and healthy work environment.
Culturally responsive with the ability to build trusting relationships with families.
Committed to engaging and supporting volunteers as an integral part of program services.
Possess a valid Oregon Driver's license or ability to obtain one within 30 days of hire, acceptable driving record, and reliable transportation. Must be able to provide proof of current auto insurance.
Must have Pediatric First Aid/ CPR card and Food Handler's card within 30 days of employment.
Possess Oregon Child Care Division Background Registry (CBR) or successfully pass clearance to obtain CBR.
An employer-paid pre-employment drug test is required and complete Health Questionnaire.
Successfully pass a criminal conviction background check.