November 17, 2024

Challenges East Lansing Adventure Rooms

East Lansing

PART TIME

Escape Room Adventure Guide

This is a job unlike any other! As an Adventure Guide, you help provide a unique and immersive experience for our customers in a new and exciting field of entertainment. Most working hours are in the evening and weekends, but availability for some daytime hours is an asset.
Job Description:
The Adventure Guide is responsible for ensuring an unforgettably fun and exciting experience for our customers. We pride ourselves on building a great game but the Adventure Guide is responsible for making sure every customer walks away feeling like they had the best experience.
As the Adventure Guide you will have the following responsibilities:
– Being outgoing, courteous, and engaging, with all of our participants.
– Setting up the Escape Room for each new game session and ensuring all props are in proper working order. This often has to be done in a very short time frame between game sessions.
– Greeting participants and instructing them in the rules of the game as well as setting the backstory.
– Being present during game-play in a professional and unobtrusive manner while being available for answering questions and giving direction where needed.
– Tidying and cleaning the Escape Room and lobby/common areas/office.
– Keeping track of the inventory of props and ensuring all props in the game area are in working order.
-Answering phone calls in a positive, friendly and informative manner.
-Monitoring online bookings as well as booking customers over the phone or in person
Qualities we are looking for in applicants:
– Charisma! An outgoing, friendly and sociable personality
– An interest in puzzles and games, even if you are not particularly good at them yourself.
– Any artistic, sculptural or handyman skills are valuable for this position.
– Good at working alone as well as part of a team.
– Attention to detail.
– You must be able to be calm and friendly while under pressure and able to think on your feet. The Escape Room experience is a live event and you must be able to handle the unexpected.
-Ability to problem-solve
– Previous experience in customer service.
-Need to be able to lift objects up to 20 lbs when resetting rooms.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 10 – 20 per week
Benefits: