Job Opportunities in United States

Description

The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.
When applying, please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents.
About the Workforce Services Division:
Workforce Services Division (WSD) is made up of three Lines of Business: Work Source, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and Work First programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Duties

• Provide staff-assisted customer services, conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs, administer skill, interest, and aptitude tests using formal tools.
• Identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous engagement.
• Provide information about the full range of agency services and programs, direct to appropriate internal or external resources and/or support services.
• Provide career and/or employment guidance and training information, refer customers to job search, training providers and/or resources through Work Source and/or partner services.
• Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer.
• Record and maintain notes, service plans, and performance outcomes; coordinate with other employment and training programs as necessary, enter new and/or updated data in multiple data management systems.
• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training.
• Enroll qualified customers into basic Workforce Innovation and Opportunity Act (WIOA) Title 1 services.
• Provide basic information on how to apply for unemployment benefits; direct UI customer concerns, issues and problems to the liaison or supervisor; conduct one-to-one interviews.
• Provide outreach and follow up services to customers.
• Conduct group and individual orientations, and workshops; supply program specific information about services, benefits, and eligibility.
• Answer phone calls and direct to the appropriate team; provide timely response and services through all forms of customer service (phone, email, in person, and virtual).

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Qualifications

• One (1) year as a Work Source Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency.

• A Bachelor's degree and two (2) years of relevant experience in workforce development, social services or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.
  OR
• A combination of education and/or relevant experience equals six (6) or more years.

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
• Must be able to travel on a daily or weekly basis to provide services.
• This position is based in a Work Source location and has a flexible option of up to 1 day telework and 4 days in office which is subject to change based on future needs of agency office expectations.

Accountability: Accept personal responsibility for work and actions.
Communication Effective: Effectively convey ideas and information.
Critical Thinking: Use purposeful and reflective judgement to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
Customer Service: Commit to providing value-added services to external and internal customers.
Inclusiveness: Actively work to live out our Agency's values (see ESD Value Lens) by embracing diversity, different perspectives, and ensuring our workplace is a welcoming, possibility-infused resource for all customers and coworkers.
Interpersonal Abilities: The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.

Supplemental Information

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.