Adaptability
Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication
Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Problem Solving and Decision Making
Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor
Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams
Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing
Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Coworker Relationships
Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset
Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability
Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management
Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning
Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen
Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen
Understands and utilizes professional skills and knowledge in a specific functional area.
o Proven track record designing, developing, implementing and optimizing high impact solutions, preferable in large organizations, using a variety of delivery methodologies.
o Ability to work with and influence a wide range of cross-functional work teams and leaders within a matrix organization.
o Expert in digital and visual platforms and communication systems including graphic design, video, social media, and more.
o Ability to meet tight deadlines and manage a budget, managing stakeholder expectations while leading multiple projects simultaneously.
o Ability to manage multiple work activities concurrently with minimal supervision; applied past experiences to identify alternative solutions for current problems, able to understand and adjust to changing priorities, circumstances, direction and personal styles.
o Demonstrated ability to work independently and also collaboratively.
o Eye for design and deep knowledge of marketing analytics.
Basic Competencies
Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning
Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension
Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension
Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing
Communicates effectively in writing as appropriate for the needs of the audience.