Job Opportunities in United States

Job Details

Working Title: Electronic Visit Verification Quality Assurance and Improvement Specialist
Job Class: Human Services Program Representative 2
Agency: Human Services Dept

• Job ID: 81893
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/16/2024
• Closing Date: 12/30/2024
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / ADSA DS Home Care&Case Mgmt
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 5%
• Salary Range: $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

This position has a flexible work arrangement that may allow for Telework or a mixture of working in our office and Telework
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

The Electronic Visit Verification (“EVV) is a federally-mandated program that requires electronic verification of personal care assistance and home health visits that take place in the community. Minnesota’s EVV system will be provided by a third-party vendor, who will work in close collaboration with staff from the Disability Services Division, Office of Inspector General, and other DHS business areas to ensure effective implementation of EVV without disrupting services for Minnesotan’s.
The electronic visit verification (“EVV”) quality assurance and improvement specialist will:

• Work to demonstrate quality assurance and improvement in the EVV project, as well as broader HCBS delivered through Minnesota’s state and waiver plans
• Ensure the electronic visit verification for all in home personal care and home health services
• Provide proactive provider technical assistance and supports, and complaint response in coordination with the EVV vendor, managed care organizations, and provider agencies
• Coordinate oversight and investigation of provider performance or service issues that may rise to non-compliance with the Minnesota Health Care Programs (MHCP) provider agreement, fraud/ waste/abuse, or alternate integrity challenges

This position works collaboratively with the selected EVV vendor, Divisions across the State including Office of Inspector General, Aging and Adult Services, MNIT, Provider Enrollment, providers of services, and people that use services to ensure successful implementation of EVV across Minnesota.

Qualifications

Minimum Qualifications

3 years professional experience working with human services programs infrastructures and technical solutions/processes that support service delivery systems. Experience must demonstrate the following:

• Information Technology program management skills to monitor and track results, track and anlyze data from Software as a Service (Saa S) vendor solutions;
• Understanding of EVV data relationship to various software programs e.g., MMIS, MAXIS, PRISM, SSIS, MEC2 programs;
• Baseline understanding of Minnesota’s current health care and social service policy, purchasing, payment and delivery infrastructures and associated IT systems;
• Knowledge of data analysis and configuration skills to document business functions, identify business dependencies, develop processes, and track key performance indicators;
• Familiarity with the 21st Century Cures Act which includes the EVV requirements.

Bachelor’s Degree in Human Services, Information Technology, Public Health or related field may substitute for 1 year of experience OR Master’s degree in Human Services, Information Technology, Public Health or related field may substitute for 2 years of experience

Preferred Qualifications

• Familiar with the organizational structures of and respective roles of Department of Human Services (DHS) and Minnesota Information Technology Services at DHS or has comparable business-IT relationships understanding
• Experience working at a provider for personal care services or home health services
• Understands, is able to simplify and communicate complex data and policy information along with instructions
• Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns
• Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Ja Keya Spencer at Ja Keya.Spencer@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement <Remove this bullet if this position is not eligible for tuition reimbursement>
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.