Job Opportunities in United States
November 6, 2024
Atento PR
TEMPORARY & FULL TIME
Disaster Relief Specialist
Atento is currently looking to hire candidates for upcoming work. This remote position and it will be in support of FEMA, which is the Federal Emergency Management Agency. This DRS position pay 15.30 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our Disaster Recovery Specialist care for each caller with the highest levels of knowledge and professionalism.
YOU MUST RESIDE IN PUERTO RICO
Your qualifications
Essential Duties & Responsibilities:
#repzaiservi2024
Job Types: Full-time, Temporary
Pay: $15.30 per hour
Expected hours: 40 per week
Benefits:
YOU MUST RESIDE IN PUERTO RICO
Your qualifications
- At least six (6) months of customer service experience required
- Ability to speak and read English clearly, professionally, and fluently
- Ability to pass a Computer Skill Knowledge assessment
- Ability to type a minimum of 25 WPM (words per minute)
- Ability to pass a federal background check
- Ability to work nights and weekends, as well as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Essential Duties & Responsibilities:
- Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
- Utilize standard technology such as telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
- Assist callers
- Refer escalated calls as needed to supervisor
- Hardwired internet (ethernet) connection
- Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico.
#repzaiservi2024
Job Types: Full-time, Temporary
Pay: $15.30 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- 8 hour shift
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