August 21, 2024

Marriott Vacations Worldwide

Kapolei

FULL TIME

Director of Activities

CANDIDATE PROFILE
Education and Experience

High school diploma or GED; 2 years’ experience in the recreation/health club operations or related professional area. OR
2-year degree from an accredited university in Health Education, Physical Education, Resort and Restaurant Management, or related major; no work experience required.

Salary range $82,476 - $94,800 w/bonus plan
Relocation Assistance - Yes
CORE WORK ACTIVITIES
Managing Recreation Operations

Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Schedules events, programs, and activities, as well as the work of others.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Manages outside vendors related to recreation and activities functions.
Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Develops and manages group activities and events for all ages of owner and guest.
Manages pool and beach areas (as applicable), including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Drives and manages financial performance of the recreation department, activities, contracted vendors to ensure optimal revenue for the resort.
Communicates directions, projects, and timelines to property and corporate leaders as appropriate.
Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of events/activities planning to enhance the Owner/Guest experience. Providing and Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Provides services that are above and beyond for Owner/Guest satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities
Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and parameters.
Ensures associates are cross-trained to support successful daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.

• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures.