Job Opportunities in United States
September 10, 2024
Mississippi State Personnel Board
FULL TIME
Customer Service Team Leader
Characteristics of Work
See MSPB Careers for information regarding this classifications
Examples of Work
This is Customer Service Representative supervisory work. The incumbent participates in the work of all staff involved in customer service activities within a specific area or function. At this level, incumbents represent the agency to internal and external stakeholders in a customer service function and intervene when necessary to address and resolve customer related needs or issues. Employees gather and analyze data related to the quality and performance of customer service employees and processes and recommend policy changes as necessary. Employee supervision includes hire recommendations, training, planning, and assigning work, performance assessment, coaching, and progressive discipline. In addition, employees will be expected to have the knowledge and skills to perform and review the work overseen to train, supervise, and evaluate staff, and evaluate processes and make policy recommendations.
Minimum Qualifications
Typically requires High School Diploma or equivalent and 6-8 years of experience, two years of which must have included line or project supervision.
We regret to inform you that this job opportunity is no longer available
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