Customer Service Representative

September 17, 2024

Master Electronics

Phoenix

FULL TIME

To be a family that uses our collective superpowers to do significant good.:

As a Customer Service Representative for Online Components.com, A Master Electronics Company, you'll be the main point of contact for our customers through phone and email. Your goal? Provide top-notch support with a strong focus on customer satisfaction and clear communication. If you're passionate about helping people and delivering great service, this role is for you!

Pay Range: $18-22 hourly

What you will do?:

Chat with customers via phone and email to answer their questions and resolve concerns
Help customers with placing orders, tracking shipments, and handling returns or cancellations
Share info on products, pricing, and availability to make sure customers have what they need
Solve issues related to products, shipping, or payments quickly and efficiently
Team up with internal departments to get customer problems sorted out ASAP
Keep customer details up-to-date in the system
Process orders and refunds when needed
Let customers know about promotions, discounts, and special offers
Suggest ways to improve our processes and share feedback with the team
Hit or exceed your customer service targets and goals

What you bring to the table!:

You’re a great communicator and can connect with people easily
Multitasking? No problem. You can prioritize and manage your time like a pro
Whether solo or with a team, you get the job done
Comfortable using Microsoft Office and CRM tools
You’ve got sharp problem-solving skills and can analyze situations on the fly
Experience with Zendesk or other customer service platforms? That’s a bonus
High school diploma or equivalent (preferred)

Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.

We regret to inform you that this job opportunity is no longer available