November 6, 2024

The Third Estimate

Solon

FULL TIME

Customer Care Specialist

Join Our Team as a Customer Care Specialist and Make a Difference!

Are you passionate about delivering exceptional service and being the voice of a company with a mission? At The Third Estimate, we’ve been a trusted name in home improvement across Northeast Ohio since 1996. Now, we’re searching for Customer Care Specialists who’s excited to help us build lasting relationships with our customers!

We’re specifically looking for team members interested in afternoon/evening shifts. Full-time hours are 11:30 AM to 8:00 PM, or join us part-time from 4:00 PM to 8:00 PM. Plus, we offer a higher wage for the off-shift and a unique schedule that fits your lifestyle.

Why Choose The Third Estimate?

Be Part of Something Bigger
Your role is essential in shaping the customer journey with us. You’ll join a team where each contribution is valued, and teamwork drives our success.
Community Focused
We're committed to building positive relationships within our team and with our clients. At The Third Estimate, you’re more than an employee—you’re family.
Opportunities for Growth
We support your professional goals with training and growth opportunities, giving you the tools to advance your career while making an impact.

What You’ll Do:

Drive the Customer Experience
Provide friendly, efficient service, creating a positive experience that reflects well on our brand.
Build Expertise
Learn our products inside and out so you can provide knowledgeable and helpful assistance.
Problem Solver
Handle inquiries and escalate complex issues as needed, ensuring every customer’s concern is addressed.
Share Customer Insights
Help us continuously improve by providing feedback on customer experiences.
Meet & Exceed Targets
Engage customers in both inbound and outbound calls, meeting personal and team goals through upselling and solution-based customer service.

About You:

People-Centric
You’re skilled at building rapport with customers and understand the value of good communication.
Organized & Tech-Savvy
Comfortable with MS Office and familiar with CRM systems, you’re efficient and detail-oriented.
Motivated & Goal-Oriented
You excel in multitasking and love meeting targets, with the drive to go above and beyond.
Friendly & Empathetic
Your demeanor puts customers at ease, creating a lasting positive impression.

Basic Qualifications:

High School Diploma or GED required.
1+ years of customer service experience.
Sales experience or outbound calling is a plus.
Familiarity with CRM practices and systems.

At The Third Estimate, we value our employees as much as our customers. You’ll find competitive pay, a collaborative environment, and a team that supports your success. This is more than just a job; it’s a career with purpose and a team that has your back.

Ready to grow with us? Apply today and become part of a team dedicated to delivering exceptional customer experiences in a schedule that works for you!