Job Opportunities in United States
November 6, 2024
The Third Estimate
Solon
FULL TIME
Customer Success Supervisor
Join Our Team as a Customer Success Supervisor at The Third Estimate!
Are you a seasoned leader in the Exterior Home Construction industry with a passion for customer service? The Third Estimate is on the hunt for a Customer Success Supervisor who can inspire our dedicated team and drive exceptional customer satisfaction! If you’re ready to make a meaningful impact, develop your leadership skills, and thrive in a supportive, collaborative environment, this is the perfect opportunity for you!
Why Choose The Third Estimate?
At The Third Estimate, we’re not just a home improvement company; we’re a community that has been transforming Northeast Ohio since 1996. Here’s why you’ll love being part of our family:
As our Customer Success Supervisor, you’ll lead the charge in delivering outstanding customer experiences across all projects, from retail to insurance. With your expertise, you’ll guide a team of Customer Service Specialists, manage escalated issues, and ensure seamless daily operations. This role is ideal for a leader who is dedicated to customer satisfaction and constantly seeking ways to optimize processes.
What You’ll Do:
Ready to Lead and Make an Impact?
At The Third Estimate, we believe that exceptional service starts with a great team. If you're eager to lead, grow, and make a real difference, we want to hear from you!
Apply Today and Start Building Your Future with The Third Estimate!
Are you a seasoned leader in the Exterior Home Construction industry with a passion for customer service? The Third Estimate is on the hunt for a Customer Success Supervisor who can inspire our dedicated team and drive exceptional customer satisfaction! If you’re ready to make a meaningful impact, develop your leadership skills, and thrive in a supportive, collaborative environment, this is the perfect opportunity for you!
Why Choose The Third Estimate?
At The Third Estimate, we’re not just a home improvement company; we’re a community that has been transforming Northeast Ohio since 1996. Here’s why you’ll love being part of our family:
- Collaborative Culture: Work alongside a team that values teamwork and supports each other every step of the way.
- Career Advancement: We’re committed to your professional growth, offering ample opportunities to expand your skills and elevate your career.
- Make an Impact: Your leadership will play a crucial role in ensuring our customers enjoy exceptional experiences while driving the success of our company.
- Industry Innovators: Stay ahead with a team that embraces the latest trends and best practices in the home construction sector.
- Competitive Compensation: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more!
As our Customer Success Supervisor, you’ll lead the charge in delivering outstanding customer experiences across all projects, from retail to insurance. With your expertise, you’ll guide a team of Customer Service Specialists, manage escalated issues, and ensure seamless daily operations. This role is ideal for a leader who is dedicated to customer satisfaction and constantly seeking ways to optimize processes.
What You’ll Do:
- Lead & Inspire: Provide coaching and support to Customer Service Specialists, helping them meet performance goals and deliver top-notch service.
- Resolve Challenges: Tackle escalated customer issues and collaborate with cross-functional teams to find effective solutions.
- Drive Operational Excellence: Utilize our CRM system (Salesforce) to track and manage all customer interactions and projects effectively.
- Cultivate Team Development: Conduct performance reviews and offer constructive feedback to empower team members to thrive.
- Enhance Service Processes: Analyze current workflows and implement strategies to boost team efficiency and customer satisfaction.
- Experience Counts: 3+ years in customer service, with at least 1 year in a leadership role within the home improvement or construction sector.
- Tech-Savvy Leader: Familiarity with CRM systems (Salesforce preferred) and the ability to manage multiple projects simultaneously.
- Passionate Coach: Strong organizational and communication skills with a dedication to delivering exceptional customer experiences.
- Proven Problem-Solver: A commitment to leading a team towards success through effective solutions.
- High School Diploma or GED required; a bachelor’s degree is a plus.
- Ability to pass a criminal background check.
- Experience in team leadership, customer service, and project management is highly valued.
Ready to Lead and Make an Impact?
At The Third Estimate, we believe that exceptional service starts with a great team. If you're eager to lead, grow, and make a real difference, we want to hear from you!
Apply Today and Start Building Your Future with The Third Estimate!
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