Job Opportunities in United States

Coordinated DV/HT Entry System Navigator (Based in our Santa Fe office)
The Coordinated Entry System (CES) is a HUD-required system for programs that receive HUD monies for housing and services. It is used to coordinate and manage part of the homeless emergency response system’s resources. CES housing navigators use a standardized assessment to assist in making consistent decisions based on available information to connect people to housing effectively. The CES Domestic Violence/Human Trafficking (DV/HT) Navigator will maintain a caseload of potential participants to ensure connections to support services and secure eligibility documentation for Co C and ESG-funded housing programs. The DV/HT CES Navigator will provide outreach to domestic violence shelters and occasionally street outreach. This position will rotate duty stations between NMCEH Offices in Albuquerque and Santa Fe. It also requires travel to other member agencies across New Mexico.
Responsibilities:
❖ Be a key player on the CES team; collaboration and communication skills needed
❖ Conducts a common assessment tool over the phone and in person for households experiencing homelessness or a housing crisis.
❖ Manage an assigned caseload of clients and act as the primary point of contact for coordinating housing placement.
❖ Maintain meticulous records of all client contacts;
❖ Maintain accurate and timely documentation and data entry in the Homeless Management Information System (HMIS). Maintain confidentiality of all privileged information;
❖ Maintain hard copy and electronic client files;
❖ Gather, complete, and submit eligibility documentation and applications for CES and other housing types as needed. Support and assist clients in gathering, completing, and obtaining required documentation for housing placement.
❖ Occasionally required to meet with persons experiencing homelessness on the streets
❖ Answer client phone calls, emails, and texts;
❖ Participate in case conferencing and outreach with community partners as needed.
❖ Connects households to supportive services as needed, such as mental health, health, substance abuse, employment, etc.
❖ Develop and maintain knowledge of resources, services, and opportunities available to participants (shelters, transitional living programs, permanent and supportive housing options), schools, employment assistance, behavioral health, and substance use treatment.
❖ Ability to work with all persons experiencing homelessness, including youth, families with minor children, veterans, human trafficking and domestic violence survivors, and persons with mental health and substance abuse issues;
❖ Follow safety protocols for vulnerable populations that involve fleeing domestic violence, as well as dating violence, sexual assault, trafficking, or prostitution, and make appropriate referrals with the appropriate level of support to each participant and client as needed;
❖ Approach all interactions with clients and community partners from a perspective of respect and collaboration (including face-to-face, email, and telephone).
❖ Maintain a flexible schedule related to hours and days of work in order to meet the needs of clients
❖ Occasionally required to meet with clients on the streets outside normal business hours to verify information for HUD-required homelessness documentation
❖ Other duties as assigned
Full time:
The New Mexico Coalition to End Homelessness (NMCEH) has instituted a four-day work week. Coalition hours are Monday-Thursday, 9:00 am–5:00 pm. This time off is dedicated to ensuring our staff can focus on self-care and wellness. By prioritizing their well-being, we are empowering them to continue their vital work in ending homelessness in New Mexico.
Qualifications:
● Preferred at least 2 years’ experience in human services
● Must be proficient in computer applications, including Microsoft Office
● Possess an understanding of and practice cultural sensitivity
● Reliable transportation and proof of a valid and current New Mexico Driver's License
and current insurance, along with a clean MVD record required
● Must be willing to undergo a background check
● Bilingual preferred.
Diversity and equity are important to ending homelessness. The NM Coalition to End Homelessness is passionate about building and sustaining an inclusive and equitable working environment for staff, clients, and partner agencies. We believe every member of our team enriches our diversity by exposing us to a broad range of knowledge and experiences that allow us to design and deliver stronger services and support in ending homelessness in New Mexico.
We welcome applicants with lived experience of homelessness, people of diverse racial and ethnic backgrounds, people who are differently abled, and LGBTQ+. To apply, please send a cover letter, resume, and the names, email addresses, and telephone numbers of three professional references to lisandra-t@nmceh.org.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Case Management: 1 year (Preferred)

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Santa Fe, NM 87501: Relocate before starting work (Required)

Work Location: In person