November 7, 2024

Comfort Inn & Suites Bothell

Bothell

FULL TIME

Comfort Inn Full Time Front Desk Agent in Bothell

Choice Hotels International, Inc. is an American multinational hospitality company based in North Bethesda, Maryland. The company, one of the world's largest hotel chains, owns various hotel brands ranging from upscale to economy. As of the third quarter 2023, Choice Hotels franchised nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories.
Comfort Inn & Suites Bothell is looking for a qualified candidate to join our team as a Full-Time or Part-Time Front Desk Agent.
Job Title: Front Desk Agent (Full-Time or Part-Time)
Location: Comfort Inn & Suites Bothell, WA
Job Purpose:
As a Front Desk Agent, you will be responsible for accounting for daily activities, organizing and verifying guest information, identifying and correcting discrepancies, posting accounts, running and distributing daily reports, and maintaining internal controls.
Qualified Candidates Must Have:

1+ year of previous customer service experience
Basic proficiency in Word and Excel
Comfort with using computers and phone systems
Open schedule availability
A positive, professional, and outgoing attitude
Willingness to cross-train in other departments as needed
Ability to handle cash and perform basic accounting tasks
A customer-first approach to service

Key Responsibilities:

Manage front desk operations independently without a manager on duty
Greet guests and complete all check-in and check-out procedures
Answer multi-line phones and assist with inquiries
Create, modify, and cancel guest reservations
Process and verify guest payments (including credit card data)
Assign rooms and provide guests with necessary directions
Respond to guest complaints in a timely, professional manner
Handle cash and reconcile daily records
Prepare and distribute daily audit reports
Maintain accurate records of daily activity, settlements, and discrepancies
Ensure safety and security of all guests and staff by adhering to organizational standards
Participate in educational opportunities to improve job knowledge and skills

To Apply:
We are hiring immediately for this position! To apply, please email your resume to us. For more information about our company, visit our website: https://www.choicehotels.com/washington/bothell/comfort-inn-hotels/wa704
We look forward to hearing from you!
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: No more than 40 per week
Benefits: