Job Opportunities in United States
November 6, 2024
Real Soft, Inc.
Horsham
CONTRACT & FULL TIME
Collection Representative
JOB DESCRIPTION:
Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
Analyze accounts and achieve collection targets as per Dialer Strategy
Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
Manage collections and provide early stage customer service to avoid any customer complaints.
Coordinate with the cash applications team for accurate application of funds and remittance advice.
Work on disputes of assigned portfolio to drive resolution/closure.
Work on unapplied cash of assigned portfolio.
Manage portfolio review calls with internal/external stakeholders.
Process adjustments, write off, netting requests, refunds
Account Reconciliations
Maintain daily adherence as per business requirements
Analyzing daily AR reports to drive cash collection
Requirement and Qualifications:
5-7 years of experience required in North America/Canada Collections
Proficient in both verbal & written communication with excellent American pronunciation
Proficiency in GETPAID/Collection tools.
System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, Nex Gen etc.
Work experience in a shared service contact center in mandatory Driving to the other offices when necessary for collaboration and training.
Job Types: Full-time, Contract
Pay: Up to $25.00 per hour
Expected hours: 40 per week
Work Location: In person
Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
Analyze accounts and achieve collection targets as per Dialer Strategy
Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
Manage collections and provide early stage customer service to avoid any customer complaints.
Coordinate with the cash applications team for accurate application of funds and remittance advice.
Work on disputes of assigned portfolio to drive resolution/closure.
Work on unapplied cash of assigned portfolio.
Manage portfolio review calls with internal/external stakeholders.
Process adjustments, write off, netting requests, refunds
Account Reconciliations
Maintain daily adherence as per business requirements
Analyzing daily AR reports to drive cash collection
Requirement and Qualifications:
5-7 years of experience required in North America/Canada Collections
Proficient in both verbal & written communication with excellent American pronunciation
Proficiency in GETPAID/Collection tools.
System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, Nex Gen etc.
Work experience in a shared service contact center in mandatory Driving to the other offices when necessary for collaboration and training.
Job Types: Full-time, Contract
Pay: Up to $25.00 per hour
Expected hours: 40 per week
Work Location: In person
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