November 6, 2024

Ateeca

Horsham

CONTRACT

Cash Collection specialist

This position may require driving from different offices at times for training and collaboration with different team members
Is driving required for the assignment? Yes - contingent will drive their personal vehicle
Is personal vehicle mileage reimbursable? Yes
Hours per Day 8
Hours per Week 40
Job Description:

Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
Analyze accounts and achieve collection targets as per Dialer Strategy
Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
Manage collections and provide early stage customer service to avoid any customer complaints.
Coordinate with cash applications team for accurate application of funds and remittance advice.
Work on disputes of assigned portfolio to drive resolution/closure.
Work on unapplied cash of assigned portfolio.
Manage portfolio review calls with internal/external stakeholders.
Process adjustments, write off, netting requests, refunds
Account Reconciliations
Maintain daily adherence as per business requirements
Analyzing daily AR reports to drive cash collection

Requirement and Qualifications:

5-7 years of experience required in North America/Canada Collections
Proficient in both verbal & written communication with excellent American pronunciation
Proficiency in GETPAID/Collection tools.
System knowledge in ERP?s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, Nex Gen etc.
Work experience in a shared service contact center in mandatory Driving to the other offices when necessary for collaboration and training.