November 6, 2024

Porch Software

Sandy

FULL TIME

Client Success Advocate - Full Time

Porch Software is a digital platform to help Life and Annuity Agents prospect, process,
and retain clients.
We require a full-time Client Success Advocate. The right candidate will be proficient in
technology-based programs, professional, able to learn quickly utilizing multiple
platforms, monitors, and programs, and multitask while providing first-rate customer
service to our partners and clients.
If you are a tech-savvy, motivated individual with a passion for building client
relationships, we would love to hear from you. Apply now to join our team as a Client
Advocate!
PLEASE NOTE: This is available to Utah residents with the opportunity to remote work.
Duties:
● Serve as the primary point of contact for partners, stakeholders, clients, and
coworkers, building and maintaining strong relationships
● Understand their needs and provide appropriate solutions and
recommendations
● Ability to work with sensitive and confidential information
● Ability to work on multiple screens at a time with numerous programs
● Collaborate with internal teams to ensure client satisfaction and resolve any
issues or concerns
● Ability to achieve organizational performance standards such as Average
Handle Time, Schedule Adherence, and other predetermined metrics
● Provide ongoing support, addressing inquiries and providing product or service
information
● Ability to remain stationary for long periods, generally in the same area
● Willing to perform other operational tasks as needed
Experience:
● Proven experience in client support and quality assurance
● Highly detail-oriented
● Ability to type 50+ words per minute with a high rate of accuracy. A Typing test
will be sent and required if your application is selected for review
● Excellent communication and interpersonal skills, both written and verbal,
including grammar and spelling. A test will be sent and required if your
application is selected for review
● 1 year + customer service experience outside of a call center environment
● Positive and professional phone etiquette is a must
● Capability to effectively retain procedural and operational information, enabling
proficient explanation and troubleshooting with clients.
Job Specifics:
Full Time, Monday-Friday
● Shift may vary but will be between the hours of 7:00 am - 6:00 pm Mountain Time
● Training hours may differ
Porch Software does not discriminate in employment based on race, color, religion, sex
(including pregnancy and gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age, membership in an
employee organization, retaliation, parental status, military service, or other non-merit
factor.
Job Type: Full-time, Salary
Pay: $43,000.00 - $52,000.00 per year
Benefits:
● 401(k)
● 401(k) matching
● Dental Insurance
● Health insurance
● Paid time off
● Vision insurance
Job Type: Full-time:
Pay: $43,000.00 - $52,000.00 per year
Schedule:
● 8 hour shift
● Monday to Friday
Work Location: Hybrid remote in Sandy, UT 84070
Job Type: Full-time
Pay: $43,000.00 - $52,000.00 per year
Benefits: