Client Relations Trainee

November 7, 2024

SLC Fundraising Firm

Salt Lake City

FULL TIME

The Client Relations Associate is responsible for fostering positive relationships with clients to ensure their satisfaction, loyalty, and continued engagement with our services. This role involves regular communication with clients to address inquiries, resolve issues, and provide updates on products or services. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering an exceptional client experience.
Key Responsibilities:

Client Communication: Serve as the primary point of contact for clients, responding promptly to inquiries via phone, email, and in-person meetings, and ensuring a positive and professional interaction.
Relationship Building: Develop and maintain strong, long-term relationships with clients by understanding their needs, goals, and preferences and proactively addressing any concerns.
Issue Resolution: Quickly and effectively address client issues or complaints, working closely with internal teams to resolve them and ensuring timely follow-up with clients.
Product and Service Updates: Provide clients with relevant information about new products, updates, and services that align with their needs and enhance their experience.
Client Feedback: Gather and analyze client feedback to identify common trends and areas for improvement, sharing insights with internal teams to enhance the client experience.
Documentation and Reporting: Maintain accurate records of client interactions, including concerns, preferences, and feedback, and produce regular reports for management on client satisfaction and areas of improvement.
Client Retention Initiatives: Collaborate with the sales and marketing teams on strategies to increase client retention, including loyalty programs, client appreciation events, and personalized communication.

Requirements:

Experience: Minimum of 1-2 years of experience in client relations, customer service, or account management.
Skills:
Excellent verbal and written communication skills.
Strong interpersonal skills with an ability to build rapport and trust with clients.
Problem-solving skills and the ability to handle complex client inquiries.
Proficiency with CRM software and Microsoft Office Suite.
Ability to work independently and as part of a team, prioritizing tasks effectively.
Exceptional attention to detail and organizational skills.

Preferred Qualifications:

Experience in the industry related to the company’s products or services.
Familiarity with customer feedback tools and data analysis.
Knowledge of sales principles and techniques.

Benefits:

Competitive compensation and performance-based bonuses
Opportunities for professional growth within client relations and account management
Health, dental, and vision insurance options
Flexible schedule and remote work options
Access to training and development programs to enhance customer service and communication skills

Job Type: Full-time
Pay: $600.00 - $1,000.00 per week
Benefits: