Centralized Scheduler

September 9, 2024

Strategic Resources Inc

Apra Harbor

FULL TIME

Strategic Resources, Inc. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical Centralized Scheduling Services to the Navy’s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.
Overview: We are seeking a detail-oriented and customer-focused Centralized Scheduler to join our team. In this critical role, you will be responsible for managing and coordinating the scheduling of appointments and programs within our organization. The ideal candidate will have a strong background in administrative support within a medical or social service setting, excellent computer skills, and the ability to thrive under pressure. If you excel at multitasking, have outstanding customer service skills, and are looking to contribute to a mission-driven team, we invite you to apply.
Tasks and Responsibilities: As a Centralized Scheduler, you will be responsible for receiving and screening calls and walk-in customers, scheduling appointments and group programs, and maintaining accurate schedules and rosters. You will also participate in emergency preparedness and response activities, ensuring that all related services are documented and managed efficiently. Your role will be essential in ensuring that our services are delivered seamlessly and that our customers receive the support they need in a timely manner.
Essential Duties and Responsibilities:

Receive, screen, and schedule callers and walk-in customers for individual appointments and group programs.
Maintain up-to-date schedules of staff providing individual appointments and manage rosters for upcoming group programs.
Manage daily scheduling, including notifying customers of unscheduled staff absences and rescheduling appointments as requested.
Maintain direct service metrics for all staff for whom scheduling services are provided.
Participate in emergency response exercises as directed by the Region, Installation, or Family Fleet and Support Program (FFSP).
Facilitate FFSP participation in public awareness campaigns, such as Ready Navy.
Implement emergency response plans during actual situations requiring humanitarian response.
Execute responsibilities related to the Emergency Family Assistance Center as needed.
Ensure all information and referral services related to emergency preparedness and response are accurately entered into FFSMIS.

Supervisory Responsibilities:

None.

Other Skills and Abilities:

Strong organizational skills with the ability to manage multiple tasks simultaneously.
Excellent customer service skills, with the ability to remain calm and professional in pressured situations.
Proficiency in computer and office automation software, including scheduling systems.
Ability to communicate clearly and effectively with customers, staff, and management.

Competencies:

Customer Service: Demonstrates a strong commitment to providing excellent service to internal and external customers.
Attention to Detail: Maintains high levels of accuracy in scheduling and data entry.
Problem-Solving: Quickly addresses scheduling conflicts or issues with a focus on customer satisfaction.
Adaptability: Thrives in a fast-paced environment and can adapt to changing priorities and demands.

Required Education and Experience:

High school diploma or GED.
Minimum of two years of demonstrated experience providing administrative support in a medical or social service office.
Excellent proficiency with computer and office automation software.
Experience in a scheduling or customer service role is highly desirable.

This position offers the opportunity to play a crucial role in supporting the operations of a team dedicated to serving our military community. If you have the skills and experience required and are eager to contribute to a mission-driven organization, we encourage you to apply.

We regret to inform you that this job opportunity is no longer available