Job Opportunities in United States

Job Description

Are you passionate about empowering the City of Raleigh community? In 2024, the City of Raleigh expanded its Alternative Crisis Response Program and added a Care Navigation team within the Community and Small Business Development Division of the Housing and Neighborhoods Department. The Care Navigation team provides “second response” follow-up care and referrals for clients after initial encounter with one of the crisis response teams with the goal of connecting residents to the care they want and need within 30 days of initial encounter.

Our team is seeking a committed, person-centered crisis intervention professional to join City of Raleigh as a Care Navigation Manager. This supervisory role oversees the Care Navigation Coordinator and Peer Support Specialist to provide direct case management and connections to care for residents who have identified that they have recently lost their housing or are at imminent risk of losing their housing. The team’s approach to work is flexible, highly collaborative, and evidence based.

About You:
Candidates interested in and experienced with crisis response and intervention with excellent interpersonal communication and collaboration skills, a commitment to equity, and a track record of demonstrating initiative and sound judgment when handling ambiguity are encouraged to apply. Licensing as a Social Worker, Mental Health Counselor, Addiction Specialist, or Marriage and Family Therapist is a plus.

This position will supervise two direct reports. Time will be split with 50% of time dedicated to supervisory activities and 50% of time dedicated to direct service and case management.

About Us:
The Housing and Neighborhoods Department is committed to improving the quality of life for all Raleigh residents through a variety of programs and activities throughout the city. The Department provides funding to create and preserve affordable housing and for services and programs benefitting low- to moderate-income people. The Department enforces codes to ensure safe and decent housing and carries out neighborhood revitalization and community engagement and enrichment activities. The Multifamily Lending Coordinator’s role is key to the successful implementation of housing and community development programs and services.

Duties and Responsibilities

Managing the Care Navigation team:

• Supervising staff, managing work plans, schedules, training, staff development, and recruitment
Providing leadership and coaching, serving as a resource for the team when faced with complex or challenging cases, ensuring cultural competency, and participating in case conferences

Managing an ongoing caseload of approximately 15-20 individuals:

• Triaging approximately 5-10 individuals referred to Care Navigation per day, quickly establishing rapport, and assessing for needs and barriers
• Assisting with housing navigation and housing resource identification
• Providing culturally competent care navigation and coordination services to individuals who have lost housing or at imminent risk of losing housing due to experiencing non-violent behavioral health (mental health and substance use) crises, Intellectual/Developmental Disability crises, or other crises exacerbated by life stresses
• Assuring that connections are made to services and supports
Facilitating warm handoffs to other, non-housing services as needed, which could involve directly transporting the individual in assigned work vehicle

Developing individual housing and care connection plans:

• Identifying the needs and barriers to accessing/maintaining housing and other services and for referred individuals, drawing on the knowledge and insights of other Care Navigation team members
• Collecting and using data, including developing metrics, to assess and evaluate the program, overseeing the completion of program encounter data, and analyzing data
• Contributing to strategic planning activities and conversations regarding the performance and direction of the Department, particularly in regard to crisis response and departmental culture. Identifying opportunities for programmatic expansion and relationships
• Creating and updating policies and procedures related to Care Navigation team activities

Typical Qualifications

Education and Experience:
Bachelor’s Degree in social work, psychology, or related human services field, and five years of relevant experience to include: crisis response; outreach/engagement to populations experiencing behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises; and working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises. This position requires two years of supervisory experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire. This position requires access to reliable transportation to attend regular offsite meetings.
• Provisionally licensed or fully licensed professional within any of the following areas:
  • Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A)
  • Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A)
  • Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A)
  • Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A)
• Clinical supervision and support experience in the behavioral health field
• Knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management
• Ability to speak two or more languages, with a high priority on Spanish

Additional Information

Knowledge, Skills, and Abilities:

• Familiarity with Raleigh and Wake County health systems and community resources/services for physical health, behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services
• Advanced collaboration and interpersonal skills with the ability to establish and maintain effective working and client relationships, build consensus, and promote the exchange of information among team members and partners. Clear, open, timely, cooperative, and collaborative communication with all staff, clients and families of clients, community partners, and partner agencies is essential to this position
• A track record of demonstrating initiative and sound judgment when handling ambiguity
• Excellent project management and time management skills, including planning, organizing, evaluating and implementation
• Excellent written and verbal communication skills, including public presentations
• Maintaining confidentiality, and particularly HIPAA confidentiality, at all times
• A commitment to equity
• Demonstrating a high level of resilience and self-care as part of maintaining wellness in a care coordination position
• Collecting and maintaining accurate and up-to-date documentation as required by program deliverables and departmental, local, state, and federal policy and requirements
• Maintaining a working knowledge of the signs and symptoms of mental illness (i.e., auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation, etc.) with a preference for knowledge of DSM5 diagnostic criteria, particularly for substance use, Severe Mental Illness (SMI) and Severe Persistent Mental Illness (SPMI), and Intellectual Developmental Disability

ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions:
Work is performed in both the field and in an indoor office environment with moderate exposure to extreme temperatures and travel.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.