November 19, 2024

Blue Cross and Blue Shield of North Carolina

FULL TIME

Business Analyst (Blue Connect)

Job Description

Responsible for the supporting the team in development of features and functionality within their assigned digital focus area. Leverage knowledge of the assigned application, our existing customer needs, and business objectives to support product and delivery team on improving the user experience and driving business value. Work completed would be focused on broader business unit, but also involves working with technical partners.

What You'll Do

Be a subject matter expert for assigned digital application.
Provide insight into proposed design/functional enhancements requests by working with Product Manger to refine features and shape requirements.
Use knowledge of known member pain points to provide input into proposed design/functional enhancements.
Represent business team in requirements sessions for corporate projects/initiatives.
Perform user acceptance and validation testing as needed, including mobile device testing.
Support team throughout development life cycle with ongoing support for questions and queries related to requirements and existing business rules of the application.
Collaborate with Product Owner/Product Manager and Test lead on business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements.
Provide impact assessments and assist in formulating recommendations to the business owner regarding issues, risks, etc.
Support in updating and maintaining the product documentation so that it reflects the changes made in each production release.
Support business readiness activities.

What You'll Bring (Hiring Requirements)

Bachelor's degree or advanced degree (where required).
3+ years of experience in related field.
In lieu of degree, 5+ years of experience in related field.
Demonstrated passion for the Web and creating exception digital member experiences.
Excellent analytical and problem-solving skills.
Ability to multi-task and properly set priorities based on business need and sense of urgency.
Excellent verbal and written business communications skills.
Strong interpersonal skills with the ability to work well with diverse project teams and across functional areas.

Nice to Have (Hiring Preferences)

Proficiency working in JIRA and Confluence or other relevant tool.
Demonstrated health care industry knowledge and/or prior experience is preferred.

Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.