November 6, 2024

Confidential

Orangeburg

FULL TIME

Automotive Service Manager

Service Manager – Full-Time
What We Offer:

Health insurance options
Disability insurance options
Life insurance options
401K retirement plan
Paid vacation, holidays, and sick leave
Employee vehicle purchase program
Exclusive discounts on vehicle, service, and parts purchases

Your Key Responsibilities:

Develop and pursue departmental goals and objectives, aiming to achieve and surpass set targets.
Attend management meetings to represent service operations and share key updates and insights.
Ensure compliance with all relevant federal, state, and local regulations, including those covering hazardous waste disposal and OSHA guidelines; regularly educate the team to uphold these standards.
Lead the recruitment, training, motivation, and performance evaluation of service department personnel, providing ongoing coaching and support.
Direct and manage the day-to-day activities and schedules of department employees, offering technical support where necessary.
Conduct regular team meetings to discuss department performance, address shared concerns, and strengthen collaboration.
Build lasting customer relationships, focusing on repeat business and positive referrals.
Uphold all company policies within the department, ensuring full compliance by each team member.
Maintain accurate and complete documentation for all service activities, keeping a close check on repair orders and related records.
Analyze repair order data, tracking metrics such as order volume, items per order, and sales per service writer, to identify trends and areas for improvement.
Oversee quality checks on completed services, ensuring each job meets high standards, either through personal review or delegation.
Coordinate with the parts department to ensure timely parts availability, facilitating smooth service operations.
Ensure that all repair orders are closed promptly, managing warranty claims to avoid delays beyond 30 days.
Partner with the General Manager to assess and improve employee performance across the department.
Keep customer service records organized and easily accessible for quick reference and efficient service.
Oversee the condition and location of shop tools, fostering strong relationships with vendors and suppliers to secure quality products at competitive prices.
Take on additional duties as assigned by management, supporting a cooperative, professional, and positive workplace.
Maintain consistent attendance, as regular presence is crucial to department success.
Demonstrate professionalism and courtesy in all customer and team interactions, fostering a respectful and inclusive environment.
Ensure adherence to the company’s non-discrimination and anti-harassment policies for both yourself and all team members reporting to you.