Stance Controller

October 14, 2024

Scottish Citylink Coaches Ltd

Edinburgh

FULL TIME & OTHER

Scottish Citylink Coaches Ltd & megabus.com
Stance Controller Edinburgh Bus Station
A vacancy has arisen for a Stance Controller based in Edinburgh Bus station.
Your main role will be to assist passengers when boarding or alighting buses and making sure passengers are on the correct services.
Checking reservation numbers and dealing with any issues that driver’s highlight. You will also liaise with Glasgow Control and keep them up to date with any delays or issues on the Network.
Recording information using the internal computer system.
Role Responsibilities:

Record coach arrival and departure times on Arrivals & Departures (A&D) sheet
Record passenger numbers, arrivals and departures, on the A & D sheet
Take note of passengers with connections for onward services within the Scottish Citylink Network
Be aware of local traffic conditions
Regularly forward information to Control Office
Monitor vehicle loading / bookings through Company software
Deal with passenger enquiry’s regarding timetables, fares, connections, delays, seat availability.
Assist drivers with loading and unloading of luggage
Applicants must be computer literate, flexible and good at problem solving.
Ability to remain calm under pressure.
Good Communication skills

Applicants must have excellent customer care skills and a positive and professional outlook. They should also have the ability to
work as part of a team and on their own initiative
Rotational shift patterns, 5 days over 7, working 40 hours per week.
Applicants must be fully flexible.
Operating Window - Monday – Sunday
£12.50ph
If you are interested in starting a new career and like what you have seen, then don’t hesitate - send us your CV with a cover letter telling us what you can bring to our team.
Application Deadline: 20th October 2024
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Expected hours: 40 per week
Benefits: