Job Opportunities in United Kingdom
November 8, 2024
Hanover Scotland
Edinburgh
OTHER
Senior Telecare Operator - Nightshift *Internal Only*
Work at Hanover
You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.Senior Telecare Operator - Nightshift *Internal Only* (10631)
Overview
10631
Salary:
£34,516 - £34,516/annum + Pension & Benefits
Location:
- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh
Type:
Permanent
Posted
08 November 2024
Closing date
22 Nov 2024 23:59
*Internal Oppertunity*
Senior Telecare Operator
Working Hours: 35.2 hours per week, working a rotation of 5 shifts on, 5 shifts off
Working Pattern: Nightshirft.
Remuneration: £34,516 (including 20% nighshift allowance.)
The Telecare Team have a requirement for a new Senior Telecare Operator on a permanent basis. It is a fantastic opportunity for a people orientated professional to bring their experience and help drive the team through Telecare’s transformation journey.
Main Responsibilities:
Please apply if you have demonstrable experience of:
You must also be able to provide evidence of an internet connection of a minimum of 10Mbps internet download speed and 4Mbps internet upload speed with connection that is latent, stable and secure. As this is a hybrid role, you must have a suitable home-working space (please talk to us if you don’t, as there is the option of working from our Elgin, Glasgow or Edinburgh offices).
Senior Telecare Operator
Working Hours: 35.2 hours per week, working a rotation of 5 shifts on, 5 shifts off
Working Pattern: Nightshirft.
Remuneration: £34,516 (including 20% nighshift allowance.)
The Telecare Team have a requirement for a new Senior Telecare Operator on a permanent basis. It is a fantastic opportunity for a people orientated professional to bring their experience and help drive the team through Telecare’s transformation journey.
Main Responsibilities:
- Effective people supervision to ensure the team are motivated and quality orientated.
- Develop our existing Telecare Operators to ensure performance standards are consistent.
- Supporting leadership through analysis, escalation and reporting of data.
- Implementing measures for continuous improvement to delivery business objectives.
- Making and receiving calls from Hanover residents in a professional and caring way, whilst logging important and relevant information onto the Telecare computer system.
- Solve problems, guide callers towards a solution that meets their needs.
- Managing shift patterns, allocating tasks and breaks to Operators to ensure KPI, workloads and performance indicators are met through appropriate shift management.
Please apply if you have demonstrable experience of:
- Supervising a customer service environment
- Excellent focused listening empathetic questioning skills.
- ICT literacy, including use of bespoke systems.
- Systematic, organised, and precise approach to work.
- Multi-tasking and ability to lead under pressure.
You must also be able to provide evidence of an internet connection of a minimum of 10Mbps internet download speed and 4Mbps internet upload speed with connection that is latent, stable and secure. As this is a hybrid role, you must have a suitable home-working space (please talk to us if you don’t, as there is the option of working from our Elgin, Glasgow or Edinburgh offices).
Contact information
To find out about working with Hanover, contact us on 0800 111 4646 or email at recruit@hanover.scotLatest Job Opportunities
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