Job Opportunities in United Kingdom

Us and our culture.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Our perks. ️

• Annual Salary up to £27k
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
• Private Medical Insurance with Vitality Health
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

The role.

Embrace and promote a customer-centric culture through skillful and empathetic conversation that led to the creation of affordable and sustainable payment solutions, benefit both the customer and the company. Thrives in a dynamic call centre environment, promptly addressing and resolving customer issues across all communication channels in a seamless collaboration with the team. Demonstrates a proactive attitude in taking ownership of tasks, ensuring successful achievement of Key Performance Indicators, and actively supporting continuous improvement efforts. This is an office-based role allowing you to be at the very heart of our vibrant culture, benefit from the supportive team environment and get involved in our monthly activities. If you possess a genuine passion for assisting people and have proven experience in collections or customer services, we would love to receive an application from you.

How you will contribute.

• Proactively identifies and addresses arrears, demonstrating a strong sense of ownership in promptly resolving customer queries through multiple communication channels, thereby elevating the overall customer service experience.
• Demonstrate strong understanding of commercial utility customers recovery and disconnection processes when speaking over the phone or via email with customers and debt recovery partners.
• Enhanced Security Screening to enhance level of access to our IT systems which will enable you to carry out functions regulated by the Smart Energy Code including remote disconnections and reconnections.
• Personalises interactions with customers, valuing each individual by actively listening and engaging in meaningful conversations to understand their specific situations. Collaborates with customers to develop workable and mutually beneficial solutions that cater to their needs while aligning with the company’s goals.
• Exhibits remarkable emotional intelligence, maintaining self-control and resilience even in challenging situations. Effectively handles difficult calls through adeptly using influence, assertive negotiation, and conflict resolution skills.
• Conducts in-depth desktop research to obtain accurate customer contact details and investigates queries related to customer liability and usage, ensuring comprehensive and accurate assistance.
• Maintains thorough records of customer interactions, logging relevant details and consistently updating account information for smooth and efficient future reference.
• Collaborates with management to uphold best practices in communicating with customers, fostering stronger connections, and building lasting customer relationships.
• Keeps up to date with the company’s latest processes and policies, staying well-informed to provide accurate and reliable information to customers.
• Regularly provides valuable feedback aimed at enhancing service, reducing response times, and improving the overall staff experience.
• Demonstrates a willingness to continuously learn and apply company policies and processes to deliver effective and customer-centric solutions.
• Champions the company’s ‘one team’ culture, actively fostering a collaborative and supportive environment among colleagues.

What we are looking for.

• CICM Qualified (Desirable)
• Collections experience from commercial utility customer
• Commercial utility disconnection process
• Experience working in a regulatory environment
• Confident with regulation and compliance
• Fantastic customer service skills
• Good analytical, decision making and problem-solving abilities.
• Excellent communication skills including handling difficult conversations
• Confident with IT systems
• Right to work in the UK
• Enhanced Security screening

The role is office based and subject to a successful enhanced security screening (DBS forms part of this). Due to the nature of the role this screening process is essential, and Valda has the right to withdraw the offer if the check is unsuccessful.
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com