Head of Operations

October 14, 2024

Dynamic Planner

Reading

Location: Hybrid / Reading

Role purpose

Due to our growth ambitions and desire to be easy to do business with we have created this brand-new role to lead our Operations & Risk function with a focus on continuous improvement, ensuring our operational processes provide a competitive advantage and driving efficiency.

Key responsibilities

This is a highly visible and impactful role driving a focus to develop and execute the company’s operational strategy.
Key aspects of the role include:
Operations Management
Lead and oversee all aspects of day-to-day operations, ensuring efficiency, scalability, and alignment with organisational goals.
Risk Management
Take ownership of the risk portfolio and be a senior level supporter and continuous embedder of our respected ISO27001 certification throughout the company (led by our Head of IT Ops).
Continuous Improvement

Drive initiatives to map and enhance existing business processes.
Identify areas for improvement within the organisation, implementing solutions to enhance overall efficiency.
Foster a culture of continuous improvement within the team and organisation.

OKR Process Management

Oversee the implementation and management of the OKR (Objectives and Key Results) process, aligning it with organisational goals.
Ensure effective communication and tracking of OKRs across departments.

Salesforce Optimisation

Collaborate with the business to evaluate and leverage the full capabilities of the Salesforce platform.
Lead efforts to adapt and optimise business processes in alignment with Salesforce updates and changes.

Meeting Facilitation

Facilitate and chair “head of” level meetings, ensuring effective communication and collaboration among senior leadership.
Drive the development and implementation of meeting cadences that enhance decision making and operational efficiency.

Leadership and Collaboration

Collaborate with the Head of Finance, Chief People Officer, and other department heads to align operational efforts with financial and human resources strategies.
Provide leadership and mentorship to the Operations & Risk Team, fostering a high-performance culture.

Competencies

Reporting to our CFO this role would suit an ambitious individual who is keen to make a difference and has the energy, desire and previous experience to help transform and maximize the value and capabilities of our operating systems.
A player/manager role where you can get into the detail but also strategise, comfortable with technology, risk management and performance management.
Previous experience in a scaling Saa S company which has been through a similar journey will be a key advantage. Competencies include:

Leadership – ability to lead, motivate, and inspire teams to achieve operational excellence.
Analytical Thinking – strong analytical skills to assess and improve business processes.
Collaboration – proven ability to work collaboratively across departments to achieve common goals.
Adaptability – ability to adapt to changing priorities and drive positive change within the organisation.
Communication – excellent communication skills, both verbal and written, to convey complex information effectively.

I love coming into work every day at Dynamic Planner. I feel valued as an individual and enjoy great relationships with really talented people right across the organisation.

Glenn Bryant

Content and Communications Executive

I never feel like a number on a spreadsheet. And I love being able to work flexibly. I start my day at 8am. I’m a morning person. That really suits me.

Claire Bull

Product Owner