Job Opportunities in United Kingdom

Provide excellent customer service.
Accurately process cases assigned to you, which will include the calculation and payment of members benefits.
Answer incoming calls and resolve queries in an empathetic and caring manner.
Escalate any potential problems and/or complaints for quick resolution.
Manage your time effectively to ensure all deadlines are met.
Produce letters, email and reports to an expected high standard.
Take ownership and responsibility for any tasks assigned to you.
Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
Actively contribute to our continuous service improvement initiative.
Be positive and professional at all times to build strong relationships with others.

Pensions knowledge - experience of delivering pensions administration services.
Experience – experience of working in an office environment (using MS Office) and producing high quality deliverables to deadlines.
Excellent customer service focus - the ability to deal empathetically with people, build relationships and manage expectations.
A great communicator - the ability to communicate with others in a clear and succinct way.
Enthusiasm and motivation – a unwavering desire to deliver excellent customer service whilst taking responsibility to learn new things.
Excellent time management – the ability to manage multiple tasks and consistently deliver to deadlines.
A great team worker - the ability to work as part of a team in a busy, fast-paced environment.

Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

A competitive remuneration package, including a discretionary bonus scheme
A defined contribution pension scheme
Life insurance
Healthcare benefits
Income protection
25 days annual leave, plus bank holidays and two ‘Company’ days – a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
Corporate Social Responsibility (CSR) allowance
Flexible working
A flexible benefits package
Development programmes including technical and non-technical training support and mentor programmes
We offer market leading study support to pursue professional qualifications via the Pensions Management Institute with salary increases awarded for exam passes.
Study support including materials, exam fees and study days

Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

A competitive remuneration package, including a bonus scheme.
A defined contribution pension scheme.
Life insurance.
Healthcare benefits.
Income protection benefits.
25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional ‘Company’ days – a celebration day for your birthday and an extra day over Christmas.
Corporate Social Responsibility (CSR) allowance
Flexible working opportunities.
A flexible benefits package.
Internal development programmes including (technical and non-technical) training support and mentor programmes.
Where required study support including study days, materials and exam entry support.