Job Opportunities in United Kingdom

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a EMEA Contract Support for our Integrated Facilities Management business line.

About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

To pro-actively support the EMEA Account Director and the Account Leadership Team in the day-to-day delivery of all co-ordination and administration supporting the Transaction Management, Facilities Management, Project & Development Services & Portfolio Strategy functions when needed.

The EMEA Contract Support based in Portugal or United Kingdom will work to ensure co-ordination of the day-to-day client activities for assigned properties . This varied and dynamic role covers a variety of functions around Operations, Data Quality, Performance Excellence and Technology.

In a demanding role where attention to detail is paramount, the candidate should possess effective communication skills, and an ability to work under their own initiative and problem solve. The individual should be comfortable dealing directly with both internal and external client stakeholders. Some overseas travel will be required.

What this job involves

Co-ordinating responsibility for all administrative functions across the EMEA Region

Ensuring site specific statutory and PPM schedules are adhered to and reported to the EMEA Account Director and Risk & Compliance Manager

Take initiative in daily tasks, have a pro-active attitude and share knowledge with your peers

Discreet handling of sensitive and confidential information.

Reporting on Governance Items on a monthly basis

Data Quality
Responsible for developing, overseeing, organising, updating, and analysing data sets

Act as the super user/owner ensuring account systems are fully up to date at all times

Support Risk & Compliance Manager with creation and ownership of the asset list, ensuring the assets lists are fully up to date in the system and confirmed whether the asset has been recycled/removed/LL owned etc; reporting back EMEA Account Director & Risk and Compliance Manager

Governance
Support Risk & Compliance Manager to ensure all FM staff and contractors are aware of, and comply with, their responsibilities under the contract with particular emphasis on the critical agreed SLA’s and KPI’s agreed with the Client as per the MSA agreement

Develop and implement appropriate policies and procedures for FM services across that are appropriate and tailored to the needs of the portfolio.

Develop tools and systems to standardise process controls and ensure uniform Account Governance

Adhere to and support development site playbooks and welcome guide creation and ongoing refreshes as and when necessary to ensure the documents are fully up to date

Ensure all vendor and JLL staff are onboarded and terminated via the client Fieldglass team; audit on a quarterly basis to ensure accurate reporting.

Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies

Oversight and ownership of document control process

Maintain a compliance tracker for contract information relating to scope of work and contracts for all vendors

Health & Safety Management
Ensure the provision of a safe working environment for JLL team and vendors

Monthly reporting on safety incidents logged through CMO – HSSE System for all assigned sites

Ensure a safe and engaging environment for our colleagues and Client through identifying risks during ownership of site inspections database which will be recorded and documented (site inspection audit report)

Working with Risk and Compliance Manager to review site logbooks ensuring file population and up to date documents are included

Collate audit actions and follow up to completion with Facilities Management Team

Administrative support across EMEA for HSSE Audits

Ensure full compliance on assigned mandated training across the account.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Ideal Experience
Experience in facilities management, building, business or other related field

Excellent people skills and ability to interact with a wide range of client staff and demands

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems

Demonstrated experience with continuous improvement initiatives (highly desirable)

Knowledge of vendor management for specialised services

Other Personal Characteristics
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener

Passion for quality – has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Ability to effectively deal with stressful situations

Flexible – able to adapt to rapidly changing situations

Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives

Exhibits honesty & integrity

Open to new ideas & willing to challenge status quo

Able to work under own initiative

#LI-JA1

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.