Why this job matters
This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK contracts. Building intermate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will also form part of the role.
Additionally, the support of new products and services is an important part of keeping pace with the industry and customer requirements and allows BT to maintain market position as key supplier of services. As a Cyber Security Professional, you will therefore be expected to provide support in this area, working with confidence and initiative and applying excellent self management in order to promote successful outcomes.
What you’ll be doing
1. We need you to be a cyber incident decision maker, responsible for ensuring that mitigation controls and incident response are appropriate
2. Providing security advice and remediation to Lines of Business within BT and external customers
3. Completing and owning integration testing on new products and services, producing all relevant supporting documentation
4. Positively supporting team leader and line manager
5. Ensuring full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation
Essential skills
Troubleshooting
Escalation Management
Change Management
Stakeholder Management
Incident Management
What we would like to see on your CV
1. External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto etc.
2. Knowledge and understanding of TCP/IP & OSI seven-layer model and how data networks are structured and operate
3. Knowledge of the best engineering practices and continuous delivery
4. Experience with incident and escalation management
5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.