Customer Service Officer

September 12, 2024

Bristol City Council

Bristol

OTHER & FULL TIME

Full Time, Fixed Term for 12 months.

Would you like to support Bristol Carers? An opportunity on a fixed term basis has arisen for a full-time Customer Service Officer within the Integrated carers team.

We are a small team of Social workers, Social care practitioners, Customer support Officers, A Senior Practitioner and an Occupational therapist, Team Manager who aim to promote the wellbeing of Bristol Carers.

The Integrated Carers team supports unpaid carers with advice, signposting and completes assessments (including section 42 safeguarding enquiries) and reviews. We offer a range of support to meet Bristol Carers outcome’s and support their wellbeing and this includes working with our Trusted assessor partners including the Carers Support Centre, Bristol Black carers, Chinese Community Wellbeing Society and Rethink across the city. We also focus on the cared for person and give advice and information about available support including tech, OT assessments, and benefits advice.

The role of Customer Service officer would largely consist of answering incoming enquiries from Carers and other professionals, offering signposting and guidance, and processing the Trusted Assessments sent through by our partners as mentioned above.

We have high demand for Carers assessments, advice information and support. If you are you a team player, creative in your outlook, resourceful, resilient, and passionate about supporting Bristol Carers then please do consider applying.

Please note that this role is subject to an Enhanced DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact

Amanda Jay 07464989847 or Victoria Prado - Tel; 07901 102 661.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

We regret to inform you that this job opportunity is no longer available