Job Opportunities in United Kingdom


September 12, 2024

M&S

Cambridge

OTHER


Customer Assistant

Summary
Operations Assistant All the details
Working Pattern:
Week1:
Wednesday - 0330-1130
Saturday - 0330-1130

Week2:
Sunday - 0600-1400
Wednesday - 0330-1130

This is a Part Time, Permanent position. This position contains an Unsocial Premium Pay which is £12.00 p/h plus £3.00 p/h premium pay. This pay rate is between the hours of 10pm and 6am. Due to legal requirements, you must be 18 years and over to apply for this role.
Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates, it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Latest Job Opportunities


October 15, 2024

TUI Group
Cabin Crew Glasgow

Glasgow

FULL TIME

View Details

October 15, 2024

Orion
Platers

OTHER

View Details

October 15, 2024

Atlas Hotels
Breakfast Team Member

Edinburgh

OTHER

View Details

October 15, 2024

Hotel Co 51
Night Auditor (Night Crew Member) - MOXY Aberdeen Airport

Aberdeen

OTHER & FULL TIME

View Details

October 15, 2024

Hotel Co 51
Crew Member - MOXY Edinburgh Fountainbridge

Edinburgh

OTHER & PART TIME

View Details

October 15, 2024

Alfred H Knight Group
Sampling & Preparation Operative

Dundonald

FULL TIME

View Details

October 15, 2024

Garscadden Pharmacy
Pharmacy Dispenser

Glasgow

FULL TIME & OTHER

View Details

October 15, 2024

Hostelling Scotland
Duty Supervisor - Braemar Youth Hostel

Braemar

OTHER & FULL TIME

View Details

October 15, 2024

MOV8 Real Estate
Viewing Agent (Part-Time)

Glasgow

PART TIME

View Details

October 15, 2024

NatWest
Underwriter

Greenock

FULL TIME

View Details

Similar Jobs


September 10, 2024

Lidl
Customer Assistant

Glasgow

PART TIME

View Details

June 24, 2024

HSBC
Customer Service Advisor

Leeds

OTHER & FULL TIME

View Details

August 16, 2024

Lloyds Banking Group
Senior Customer Service Advisor

Belfast

FULL TIME

View Details

September 4, 2024

Post Office Ltd
Customer Services Advisor

Belfast

OTHER & PART TIME

View Details

September 5, 2024

Decathlon UK
Customer Service Advisor

Belfast

PART TIME & FULL TIME

View Details

September 10, 2024

McAllister
Customer Service Assistant

Newry

PART TIME

View Details

New Jobs from This Company


October 14, 2024

M&S
Customer Assistant

Crawley

TEMPORARY

View Details

October 14, 2024

M&S
Customer Assistant

Dunblane

OTHER

View Details

October 12, 2024

M&S
Customer Assistant

Bangor

OTHER

View Details

September 22, 2024

M&S
Customer Assistant

Glasgow

View Details

September 21, 2024

M&S
Customer Assistant

Llandudno

View Details