Control Room Operator

January 8, 2024

Mitie

Craigavon

FULL TIME & OTHER

Job Title: Control Room Operator
Pay Rate: £13 p/h
Shift Pattern: 4 on 4 off, 6pm-6am permanent nights
Job Description:
Job Objectives:

Responding to alarms in a timely and accurate manner
Customer service and good knowledge of Microsoft applications
Hit Daily KPIs
Individual KPIs
Incident reporting on alarms

Main Duties:

Managing incoming and outbound calls in an timely and efficient manner
Placing clients sites on test for alarm systems, I,e – Fire Alarm Testing
Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
Ensuring correct procedures processes are adhered to.
Working as part of a team to achieve operational expectation.
Become a Primary operator for our key accounts. I.e – NBS, FUJI, RR, SAINS, EE etc
Carry out proactive monitoring for specific clients and further adhoc tasks,(Camera checks, audio checks)
Use of intercoms and passwords for clients to operate access control systems for certain sites.

Person Specification:

Previous switchboard/call centre experience
Must have good knowledge of Microsoft Office, Outlook, Word, Excel and Power Point.
Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
Ability to work in a fast-paced environment.
Ability to manage workload to meet team deadlines.
A willingness to learn and develop and show high level of commitment and professionalism.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.

We regret to inform you that this job opportunity is no longer available