Job Opportunities in United Kingdom
October 14, 2024
ForHousing
Ellesmere Port
Complaints and Compliments Officer
Date Posted 14/10/2024
Application Closing Date 11/11/2024 23:59
Hours 36 per week
Salary £28,398.11 per annum
Location Ellesmere Port
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. For Housing is a place where everyone can thrive and be themselves.
Working to support our Housing Management Contract (HMC) with Chester and Cheshire West Council, you’ll ensure that all complaints are responded to within timescales and customers are kept informed throughout the process.
Why For Housing?
What you’ll be doing:
What we’re looking for:
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this advert early, depending on application volumes.
Application Closing Date 11/11/2024 23:59
Hours 36 per week
Salary £28,398.11 per annum
Location Ellesmere Port
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. For Housing is a place where everyone can thrive and be themselves.
Working to support our Housing Management Contract (HMC) with Chester and Cheshire West Council, you’ll ensure that all complaints are responded to within timescales and customers are kept informed throughout the process.
Why For Housing?
- Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
- Hybrid working – some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
- Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
- STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
- Smartech – purchase technology or white goods and spread the cost.
- Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
- Cycle to work scheme – save up to 40% on bikes and equipment.
- Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
- Promoting a customer-first culture and policy of continuous improvement.
- Maintaining records, updating systems, and raising issues with management when required.
- Ensuring policies and procedures are followed, adhered to, and documented.
- Meeting key performance targets for speed, efficiency, and quality.
What we’re looking for:
- Excellent written and verbal communications skills.
- Customer services or business support experience would be ideal.
- Customer focus and data collection skills.
- Great investigation and information gathering skills.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this advert early, depending on application volumes.
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