Job Opportunities in United Kingdom

3 Full time posts - 37.5 hours per week

We are looking for a self-motivated and proactive individual(s) to join our busy Claims, Inquests and Complaints team. We are looking for someone with experience of handling claims and / or inquests and / or complaints and have a solid and stable background within a customer facing environment.

The Claims, Inquests and Complaints Officer is a pivotal role within the Patient Services Department. The post holder is responsible for receiving and processing claims, inquests and complaints for the Trust and supporting in the day to day administration and management of them.

The post holder will assist in the handling and processing claims inquests and complaints for the Trust, in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols.

Perform general office duties including answering phone calls, filing, photocopying, data inputting and general administrative duties.

Respond to email and phone enquiries.

Typing and data entry using general office programs and trust specific computer programs.

Working in conjunction with colleagues from across the Trust help to organise meetings with complainants.

Preparation of responses including, formatting and initial quality checking to ensure the response answers the issues raised.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Working within the Patient Services Department to receive and process all claims, inquests and complaints for the Trust.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.