Central Business Services

October 14, 2024

Deloitte

Birmingham

FULL TIME

Programme

Full Time Graduate

Career Path

Enabling Functions

Location

Birmingham

Start Date

September-2025

Programme Description

What does Central Business Services (CBS) do?

CBS is Deloitte UK’s internal shared services organisation, responsible for IT, HR, Vendor Management, Service Management, Quality Risk and Security, Workplace, and Business Support Services. We are home to many diverse and dynamic teams, all working towards a common goal of delivering the best business services possible, to maximise the impact our people can make across the firm. CBS is part of wider Deloitte Enabling Functions (who support with marketing, PR, HR, IT and other support services for the wider business). In CBS alone we have more than 2000 colleagues located in the UK, and our offshore delivery centres.

It’s an exciting time for the business as we transform how we work with technology, including adopting automation, digitisation and AI. You’ll get the chance to do this within a culture of support, where we put learning & development at the heart of what we do.

As part of Central Business Services, you’ll work in an ever-evolving sector, engaging with lots of different business areas within Deloitte.

What does the Graduate Programme involve?

Being part of the CBS graduate programme, you’ll get to work in placements across many of our teams and learn from exceptional professionals. Each of our CBS functions offers fascinating projects, an inspirational and supportive community, as well as opportunities to deliver, transform and support our colleagues and customers.

This is a rotational scheme, giving graduates the chance to experience many areas of CBS through a variety of placements. We’ll ensure you gain a foundational understanding of how our business operates when you start. You’ll also get the chance to work on business-critical projects from the outset, developing your innovation and problem-solving skills.

Which teams will I work with?

Our aim is to give graduates the opportunity to work across the majority, if not all, of our business areas. Through the rotational programme you’ll gain a breadth of experience and develop the essential skills you need to succeed in future.

You can expect your placement to include time spent working with the following teams:

Human Resources provides employment insight and advisory support for all Partners and employees – past, present, and future.

IT Business Services delivers technology to enable different business areas to operate effectively and deliver for clients. They also support with adoption and changes of new technology.

IT Infrastructure Services deliver core IT infrastructure, including network services, Customer Services, End User Technology, Cloud Services, IT Service Management.

Quality, Risk & Security Services provide a range of services to the business, with a particular focus on enabling teams to manage risk and security issues so that we can deliver projects for our external clients.

Workplace Services manages the workplace environment for our people. By creating the right spaces and infrastructure, we ensure Deloitte colleagues can work how, where and when it suits them in a sustainable, safe and secure way.

Business Support Services provide both administrative and engagement support to the firm. They also oversee our UK delivery centre (Cardiff) and assist with CBS business development.

Vendor Management Vendor Management works with externals vendors who provide services for our people in the business. This includes payment and travel services, as well as other goods and services.

Service Management & Customer Experience provides governance on how the service organisation interacts with its customers, the experience they deliver, and provides an overarching mechanism to monitor and control service performance.

Please be aware that even though this role is based in Birmingham, you may need to regularly travel to our Cardiff office and occasional travel to other office locations.

What skills and academic qualifications do I need?

We value good organisational and communication skills, as the ability to work both independently and as part of a team. We also look for people with a curious mindset who are keen to learn and develop.

You will need to have obtained or be studying towards at least a 2:1 in any degree discipline and have graduated by September 2025.

What’s in it for me?

Joining CBS as a graduate business analyst is a great opportunity to work on projects that have a real impact on the success of our business and clients. You’ll be part of a diverse team that’s dedicated to delivering solutions that drive business value and help the firm achieve its strategic objectives.

CBS is a great place to grow your career and achieve your potential.

How will I develop?

Our CBS graduates are provided with a supportive and collaborative environment, enabling you to take ownership of your development. You will receive training and development opportunities throughout the programme to enhance your skills and knowledge.

You’ll also work with and learn from experienced professionals, who will provide guidance and mentorship as you progress in your career.

We will provide structured development as you progress through the graduate programme:

In your first year you will join other Early Careers and Graduate cohorts across Deloitte taking part in our comprehensive development programmes, helping you navigate the firm and build your professional and leadership skills.

From year two you can expect to hone your expertise with an externally accredited qualification in a relevant field.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. We work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. We’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Additional information

Application deadlines: There is no specific deadline for this role, but we recommend getting your application in as soon as possible. Please note, some of our roles may close quickly if we experience high demand.

Assessment deadlines: Once you’ve applied to this role, you’ll receive an email from our recruitment team outlining next steps and the relevant deadlines for you to complete the following stages of our process.

We operate a strict one application per year policy across our Early Careers opportunities. We recommend only submitting an application for a role that you feel is right for you.

Visa Sponsorship: Please note that this role does not qualify for visa sponsorship and therefore we’re unable to progress applications from candidates who require skilled worker sponsorship.