Job Opportunities in United Kingdom
September 23, 2024
South Cambridgeshire District Council
Cambourne
FULL TIME
Central Administration Team Leader
Central Administration Team Leader
Job description
Are you passionate about supporting people? Are you able to think on your feet and get creative to solve problems? Are you positive and proactive and able to lead a team by example? If so, we would like to hear from you.
We are looking to recruit a highly motivated and confident Team Leader to develop, manage and support a new Central Administration Team of individuals that provide administrative support to all services throughout the Council.
We have first class ambitions for this new team and so should you. By embracing modern technology, taking a customer focused approach to service delivery, and running a recruitment process that values above all passion, positivity and potential, we have laid the foundations for success.
Leading from the front, your positivity and passion will inspire your team to be their best. You won’t accept apathy or negativity and will rigorously challenge it helping to maintain a motivated and happy team. You will cultivate a customer focused culture and empower and support your team to provide the initial contact for customer enquiries received into the Central Administration Team via email, telephone, and any job tickets allocated through the customer portal, ensuring customers’ requests, feedback, complaints and freedom of information requests are clearly understood and actioned.
As a people person you will easily establish a rapport with customers demonstrating to your team the art of adapting your style for different people and circumstances. You will successfully balance your time between delivering services directly to customers, including activities such as mailbox management, purchase orders, receipt of goods and services, invoices, etc., and the management of your team.
You will be skilled in building working relationships with staff, members and partners and working together to achieve more. You will be a great coach and mentor, have excellent organisational skills and the ability to influence others to strive for the best.
You will be ambitious for the organisation, your team and yourself, and with your team will identify and deliver opportunities for improvement with a focus on optimising efficiency and introducing new ways of working to deliver tasks and services in the most efficient way.
Being part of this new team presents big opportunities to radically improve the way we deliver our services. In addition to delivering and managing day to day administration functions, you together with your team, will support channel shift by making self-service and other low-cost options attractive to customers.
We are currently taking part in a 4 day working week (32 hours per week) to improve recruitment and retention and support the wellbeing of our colleagues. You can read more about it here 4-day week trial or talk to us about the detail of this flexible benefit we have been offering.
For an informal discussion about the role, please contact Rachael Fox-Jackson, Customer Contact Manager on 01954 713017 or email Rachael.Fox-Jackson@scambs.gov.uk
Please note we cannot accept CVs. To apply please complete the Application Form on-line.
IMPORTANT – Candidate’s supporting statement must include a title for each piece of criteria on the person specification and in no more than two paragraphs demonstrate / evidence how you meet this.
Closing Date for applications: 9am on 30 September 2024.
Interviews will be scheduled: week commencing 7 October 2024.
We regret to inform you that this job opportunity is no longer available
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