Job Opportunities in United Kingdom

Part Time Hours - 22hrs (This is a 24 hours a day, 7 day s a week service delivery based on a rostered shift pattern)

The Mental Health Urgent Care Department, is a facility where adults, aged 18 years and above, who are experiencing a mental health crisis can receive an urgent biopsychosocial assessment with immediate care planning. It is a new, purpose built department based at the Basildon Mental Health Unit on the Basildon university Hospital site.

The department will offer a calm and therapeutic mental health setting to see the majority of urgent/emergency mental health presentations and represent an improvement on the service previously offered in busy emergency departments.

The core responsibilities of this role will include:
Reception duties within the urgent department waiting area, ensuring all patients that present to the urgent care department are greeted and registered to the department.

Ensure 24/7 presence in the reception area of the departments

Ensure clear and timely communication to clinical teams of any changes within the patient waiting area which require clinical awareness and intervention

Carrying out assigned duties from the service Lead or Coordinator

Handling incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk and challenging client and carers in line with mental health crisis

Maintaining strict confidentiality at all times.

Liaising with other services and collecting information to ensure a joined up approach to patient care.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Undertake administrative duties within own level of competence as requested by professionally registered staff

Record accurate messages and follow them up appropriately in accordance to department guidelines

Communicate face to face with clients seeking further help/information as required being aware of the needs of the clients and act in an appropriate manner particularly with clients who can be verbally challenging

Contribute to and support services to provide a high-quality service that takes account of individual needs. To exchange confidential, sensitive information with staff, clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times

Deal with queries raised by patients, carers and other healthcare professionals both internally and externally to the Trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

COMMUNICATION AND WORKING RELATIONSHIPS

Excellent communication skills with patients, carers and other healthcare colleagues (across a range of disciplines) on day-to-day aspects

The post holder will have the ability to communicate effectively and sensitively with patients according to their age, understanding, language and ability

Responsible for ensuring all correspondence is accurately and appropriately presented using Trust and departmental procedures and medical terminology used by the clinical staff

To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms

To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis

To operate the Trusts central telephony systems

To update skills as necessary and attend mandatory training and maintain records as per Trust policy

Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements

Prioritising and organising distribution of incoming and outgoing mail (including email)

Use own initiative to organise, prioritise and coordinate workload ensuring that deadlines are met

To maintain diaries, both electronic and paper. To arrange appointments and meetings via electronic systems

Ability to deal with short notice planning and last minute changes

To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department

To report and ensure equipment faults are dealt with by the relevant persons

The post holder will contribute to accurate written accounts of events / incidents under the guidance of qualified staff on the Trusts adopted electronic record (Paris). Due regard for confidentiality and information of patients should be taken at all times – it is the responsibility of the qualified staff to arrange regular reviews and to countersign all entries that are made in records

Contribute to risk management and assessment where appropriate, accurately communicating information to qualified staff and other members of the multi-disciplinary tea

Be able to promote the use and development of self-awareness, interpersonal skills in non-mental health settings

To ensure full compliance with all Information Governance requirements as set out by the Trust

Work collaboratively within the multi-disciplinary team providing a team approach to service delivery

ANALYTICAL AND JUDGEMENT

Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements

Prioritising and organising distribution of incoming and outgoing mail including emails and tasks operate a letter folding machine

Use own initiative to organise, prioritise and coordinate workload ensuring that deadlines are met

INFORMATION SYSTEMS

Computer Literate, including electronically accessing Trust Policies and Procedure

Understand, access and comprehensively use the Trust’s dedicated electronic records system

Able to communicate using emails

Able to access and utilise e-learning/OLM and maintain and update their continued professional development.

To carry out any other duties commensurate with the duties of this post. This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder

Any other duties as delegated by your Director or Chief Executive Officer commensurate within the responsibilities of this post.