Job Opportunities in United Arab Emirates
September 22, 2024
IFFCO
Dubai
Service Delivery Manager - Supply Chain
Job Summary
The purpose of this role is to ensure efficient execution of the GBS Sales processes and manage interlocking activities with the outsourcing partner to achieve the customer-agreed service level agreements (SLAs) and service goals.
In summary, the GBS Sales Intelock is expected to:
- Support the GBS Sales strategy, ensuring alignment with the organization's goals.
- Deliver operational excellence, optimizing processes and reducing costs.
- Foster a culture of continuous improvement and innovation within the GBS team.
- Build strong relationships with BU stakeholders.
- Maintain a high level of compliance and risk management within GBS operations.
- Lead by example, demonstrating a commitment to the organization's values and ethical standards.
Roles & Responsibilities
Strategic Direction Setting
- Provide input to GBS Sales service scope expansion decisions.
- Support strategic GBS Sales resource planning for specific end to end process/ segment area
- Provide input to GBS Sales operational performance metric and target level setting based on alignment with GPO and segment leadership
- Provide input to prioritization of transformation projects across Sales .
Service Delivery Execution
- Ensure delivery of GBS Sales services in accordance with agreed metrics and targets (i.e. SLAs).
- Providing oversight, ensuring compliance and preforming checks on the activities performed by the 3rd party provider
- Service delivery Point of escalation in IFFCO for process non-compliances/ escalations
- Interlock with BU Segments for end-to-end Sales processes.
- Implement GBS Talent Management, training and development strategy within captive
- Provide tactical support and issue resolution to internal and external customers.
- Support Knowledge transfer activities for future work transitioning to GBS
- Manage GBS specific controls and approvals (as applicable)
- Maintain business continuity and risk management plans
Process Excellence
- Implement best practices and continuous improvement initiatives to enhance operational efficiency and service quality.
- Ensure compliance with relevant regulations and industry standards.
Stakeholder Engagement
- Collaborate with key stakeholders across business units to understand their needs and provide tailored GBS solutions.
- Build strong relationships with internal and external clients to drive customer satisfaction.
- Collaborate with regional business leaders and functional heads to understand their needs and align GBS services accordingly.
- Act as the primary point of contact for regional stakeholders and ensure their satisfaction with GBS services.
Change Management
- Drive change management initiatives within GBS and support organizational change efforts across the region.
KPIs
- Timely month end closure: Track and report defined SLAs with vendor and other month end close metrics
- Timely escalation: Report number of escalations, status and resolution timelines
- Controls failure
-
Continuous improvement Initiatives: effort/ time spent in CI initiatives on process transformation and scope expansion
Work experience requirement
Proven experience in leading operations in supply chain planning or customer service or sales with minimum 5+ years of experience
Must have worked with the ERP(Oracle/SAP)
Qualification
Must have a Bachelor Degree in Commerce, Marketing, Business Administration, or a related field.
Competencies
Balances Stakeholders
Ownership & Result Orientation
Self and Team Management
Strategic Thinking
Team work
Business Unit: Global Business services (7729)
Business Group: Global Business Services (7728)
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
September 22, 2024
New Fields Exhibition Organizing LLC
Telesales Executive
Dubai
FULL TIME
View DetailsSeptember 22, 2024
Mason Circle Marketing Agency
Content Creator, Business Development, Video Editor - Interns
Dubai
FULL TIME & INTERN & CONTRACT & OTHER & TEMPORARY
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Accountant fluent in tagalog
Dubai
FULL TIME
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Telesales Representative fluent in tagalog
Dubai
FULL TIME
View DetailsSeptember 22, 2024
Mason Circle Marketing Agency
Business Development Manger
Dubai
FULL TIME
View DetailsSimilar Jobs
September 19, 2024
Park Hyatt Abu Dhabi
GUEST SERVICES OFFICER – FRONT OFFICE (GERMAN/RUSSIAN/CHINESE SPEAKER)
Abu Dhabi
FULL TIME
View Details
September 17, 2024
TK Elevator
Service Sales Intern *** Abu Dhabi ***
Abu Dhabi
FULL TIME
View DetailsNew Jobs from This Company