Job Opportunities in United Arab Emirates
September 11, 2024
gistec
Sharjah
OTHER & FULL TIME
English-Speaking Technical Support Analyst
gistec, Esri official distributor in the UAE, is a professional services company specialized in the development of intelligent, cloud-based, and enterprise-wide geospatial data solutions for clients in a variety of disciplines and industries. Our services include GIS consulting, database services, geographic imaging, applications & production/solution development, server, web and mobile GIS, 3D GIS, training, and time and material professional services delivery program.
If you are a motivated individual with a passion for helping and enabling uses with solutions, join our team in Sharjah, UAE as an English-Speaking Technical Support Analyst where you will apply your hands-on experience in technical support and troubleshooting to support our users efficiently.
Responsibilities:
Job Types: Full-time, Permanent
Application Question(s):
If you are a motivated individual with a passion for helping and enabling uses with solutions, join our team in Sharjah, UAE as an English-Speaking Technical Support Analyst where you will apply your hands-on experience in technical support and troubleshooting to support our users efficiently.
Responsibilities:
- Collaborate with our team to deploy and manage large-scale enterprise IT infrastructure in on-premises and cloud environments.
- Demonstrate expertise in various enterprise systems, including database tiers, application tiers, web tiers, storage, DMZ, and network configurations.
- Utilize your strong support and troubleshooting skills to identify root causes and implement effective mitigations, even with non-GIS applications.
- Knowledge of English is mandatory. Communicate effectively in English, both verbally and in written form, and possess excellent technical documentation skills.
- Display flexible availability for day, evening, or night shifts based on business requirements.
- Experience with Esri's Arc GIS Enterprise product deployment and troubleshooting in medium to large enterprise IT environments is advantageous.
- Minimum Bachelor's degree in Computer Science or a similar discipline.
- Possession of any Microsoft Certified Systems Administrator (MCSA) is preferred.
- Any cloud certifications, such as AWS, will be advantageous.
- 3-5 years of hands-on experience in technical support and troubleshooting.
Job Types: Full-time, Permanent
Application Question(s):
- Are you currently located in the United Arab Emirates (UAE)?
- Technical Support: 3 years (Required)
- English (Required)
- Hindi (Preferred)
We regret to inform you that this job opportunity is no longer available
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