Job Opportunities in United Arab Emirates
November 2, 2018
Mandilak
Abu Dhabi
Technical Support Representative
Location: Abu Dhabi – Department: Technical Support Representative
BASIC FUNCTION
- Answers customer calls to provide technical assistance and troubleshooting with the entire Stryker Communications product line.
- Will initiate RMA’s and follow on customer support as needed based on initial troubleshooting performed.
- Opens Trouble Tickets/Service Requests Enters customer issues data and information into computer based data tracking system.
RESPONSIBILITIES
- Answers phones within prescribed standards to achieve desired customer satisfaction levels of support.
- Enters information into Oracle based modules pertinent to Technical Support and Customer Service needs.
- Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
- Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
- Responsible for compliance with standard written procedures and quality documentation of company policies and documentation of the Technical Support department.
- Will train new personnel in one on one settings.
- Work on projects relating to the Technical Services department.
- May manufacture test equipment or fixtures for field use.
- Other duties as assigned by manager.
- Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
September 22, 2024
New Fields Exhibition Organizing LLC
Telesales Executive
Dubai
FULL TIME
View DetailsSeptember 22, 2024
Mason Circle Marketing Agency
Content Creator, Business Development, Video Editor - Interns
Dubai
FULL TIME & INTERN & CONTRACT & OTHER & TEMPORARY
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Accountant fluent in tagalog
Dubai
FULL TIME
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Telesales Representative fluent in tagalog
Dubai
FULL TIME
View DetailsSeptember 22, 2024
Mason Circle Marketing Agency
Business Development Manger
Dubai
FULL TIME
View DetailsSimilar Jobs
September 12, 2024
Arab Monetary Fund
Operations Officer- Technical Assistance Unit
Abu Dhabi
View Details
September 12, 2024
Drill and Hummer General Maintenance LLC
Technical Clerk
Abu Dhabi
FULL TIME
View DetailsSeptember 12, 2024
AL GHAZAL TRANSPORT CO.
Road Tester - Technical Quality Controller
Abu Dhabi
FULL TIME & OTHER
View DetailsSeptember 21, 2024
Avoir HR Consultancies
Technical Manager
Abu Dhabi
FULL TIME & OTHER
View DetailsNew Jobs from This Company