Customer Solutions Manager, MENAT Customer Solutions Management

August 22, 2024

AWS EMEA SARL (Abu Dhabi Branch)

Abu Dhabi

FULL TIME

5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
A history of problem solving and innovation developing technology programs and working across customer organizations
Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that AWS teams and Partners are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption by guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, partners and customer teams to plan and support workload migrations.

Key job responsibilities
You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The Delivery of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. Successful candidates will have a delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

A day in the life

Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
Single threaded owner for Migrations and Strategic Initiatives
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you.

Direct experience implementing cloud services including migrations and modernization projects
Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Professional Level) will be required within 3 months from start date
Project management certification or training such as PMP, Scrum, or other Agile certification, or equivalent experience
Experience working with Cloud, Security, AI/ML, Analytics, Io T
Expertise in delivering large scale migration, modernization and rationalization engagements

Customer Solutions Manager, MENAT Customer Solutions Management

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